VILLA HOST | Staff Level

BaliSuperHost Management; Jetis; On-site; IDR 8.000.000 - 12.000.000; Full time

Job summary

A luxury villa management company in Indonesia is seeking a Villa Host to provide exceptional guest experiences. Responsibilities include welcoming guests, managing check-in/out, and maintaining villa standards. The ideal candidate has at least 2 years of relevant experience, strong customer service skills, and is fluent in English. This position offers an allowance and career opportunities.

Benefits

Allowance

Career Opportunity

Networking

Qualifications

• Minimum 1-2 years of experience in front office, guest relations or similar roles.
• Fluency in English; additional languages like Indonesian or Mandarin are a plus.
• Professional portfolio demonstrating strong editing and retouching capabilities.

Responsibilities

• Welcome guests with professionalism and warmth.
• Assist with check-in and check-out procedures.
• Coordinate with housekeeping to ensure villas are guest-ready.

Skills

Outstanding customer service

Interpersonal skills

Problem-solving

Multitasking abilities

Basic administrative skills

Cultural sensitivity

Education

Diploma or Bachelor’s degree in Hospitality or related field

Diploma or Bachelor’s degree in Photography, Visual Arts, Graphic Design

Tools

Hospitality software (e.g., Cloudbeds)

Job description

Overview

The Villa Host is the face of the villa and plays a crucial role in delivering exceptional guest experiences from arrival to departure. You will be responsible for welcoming guests, coordinating their needs, assisting with check-in/out processes, and ensuring that every stay is smooth, personalized, and memorable. The ideal candidate is warm, attentive, highly service-oriented, and has strong communication skills.

Key Responsibilities

• Greet and welcome guests upon arrival with professionalism and warmth.
• Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency.
• Provide detailed villa tours and explain amenities, services, and local attractions.
• Handle guest requests, special needs, and complaints promptly and courteously.
• Offer concierge support such as activity bookings, transportation arrangements, and dining recommendations.

Villa Presentation & Coordination

• Coordinate with housekeeping and maintenance teams to ensure villas are clean, well-maintained, and guest-ready.
• Conduct regular villa checks to ensure high standards are upheld before guest arrivals and during stays.
• Monitor villa inventory (e.g., toiletries, refreshments) and report replenishment needs.

Operational Support

• Prepare welcome amenities, guest documents, and personalized notes.
• Ensure all guest communications (before, during, and after the stay) are timely and professional.
• Update internal systems and guest logs accurately for operations and reporting.
• Liaise with the central office and other departments to ensure smooth coordination.

Qualifications

• Diploma or Bachelor’s degree in Photography, Visual Arts, Graphic Design, Multimedia, or a related field.
• Minimum 2 years of experience in photo editing or visual content creation, ideally in hospitality, real estate, or lifestyle branding.
• A professional portfolio demonstrating strong editing and retouching capabilities.
• Diploma or Bachelor’s Degree in Hospitality, Tourism, Hotel Management, or a related field.
• Minimum 1–2 years of experience in front office, guest relations, or butler/villa host roles, preferably in luxury hospitality.
• Fluency in English (spoken and written); additional languages (especially Indonesian or Mandarin) are a plus.
• Familiarity with hospitality software or PMS (e.g., Cloudbeds, Little Hotelier, Opera) is preferred.

Skills & Competencies

Guest-Facing Skills

• Outstanding customer service and interpersonal skills.
• Professional appearance and calm demeanor under pressure.
• Cultural sensitivity and a warm, approachable personality.

Operational & Technical Skills

• Basic administrative and tech proficiency (emails, mobile apps, WhatsApp, calendar tools).
• Good knowledge of local attractions, restaurants, and guest interest points.
• Ability to coordinate logistics and schedules (check-ins, services, guest activities).

Soft Skills

• Excellent problem-solving and multitasking abilities.
• Team-oriented with a flexible and proactive attitude.
• High level of integrity, discretion, and attention to detail.

Benefits

Allowance, Career Opportunity, Networking