TikTok Shop by Tokopedia - Program Manager (Creator and Content Governance)

Stryker Corporation; Daerah Khusus Ibukota Jakarta; On-site; Confidential; Full time

Job summary

A technology company is seeking a professional to join their Governance and Experience team in Jakarta. The role involves developing data-driven policies, improving e-commerce platform quality, and collaborating with various stakeholders. Ideal candidates should have strong analytical skills, experience in project management, and a relevant degree. This position offers the opportunity to make a significant impact on the platform ecosystem.

Qualifications

• Strong bachelor's degree or above or equivalent practical experience.
• Experience in data-driven roles involving development of programs and/or framing policies.
• Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions.

Responsibilities

• Develop data-driven strategies to evaluate and manage risks.
• Conduct actionable data analyses to enhance platform quality.
• Engage stakeholders to resolve governance pain points.

Skills

Analytical skills

Data-driven decision making

Project management

Communication skills

Education

Bachelor's degree or above

Tools

Microsoft Excel

Job description

About the Team E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world‑class service and experience for customers, sellers, and creators.

Responsibilities

• Develop data‑driven strategies and policies to evaluate and manage risk, violations, rewards, penalties, as well as performance of the platform.
• Conduct actionable data analyses to measure, identify, mitigate, and monitor risks to raise the overall e‑commerce ecosystem quality. Develop and implement new signals, metrics and risk prioritisation to monitor and identify new content quality and abuse trends from large datasets.
• Engage cross‑functional stakeholders to consolidate, pre‑empt and analyse governance pain points; derive and implement action plans and operational workflows to resolve them.
• Develop, launch and implement new policies and operational workflows in collaboration with cross‑functional teams like Engineering, Operations, Moderation, Product, and Policy to enhance large‑scale automation, risk detection and mitigation, as well as quality assurance and improvements.
• Develop and implement feedback loops and operational workflows to ensure the day‑to‑day quality of launches and implementation.
• Implement and review dashboards and cases as needed to ensure day‑to‑day ecosystem health.
• Act as an escalation point of contact and manage internal communications on governance issues.

Qualifications

Minimum Qualifications

• Strong bachelor's degree or above or equivalent practical experience.
• Experience in data‑driven roles involving development of programs and/or framing policies.
• Preferably also have experience in end‑to‑end project management taking initiatives from 0 to 1 and ability to drive effective partnerships with cross‑functional teams to align on common goals.
• Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and recommendations to drive actions.

Preferred Qualifications

• Experience in E‑Commerce, marketplace platforms, social media, or content creation.
• A grasp of the national and regional culture and context, as well as compliance landscape.
• Demonstrate enthusiasm, curiosity and a willingness to develop new skills.
• Expertise in communication skills, driving for results and managing changes with ability to influence positive outcomes.
• Willingness and an inclination to roll up sleeves, work with stakeholders, review data and content to tease out on‑ground realities and address gaps accordingly.
• Working knowledge of Microsoft Excel or similar data tool.

Job Information

About TikTok
TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.