System Technology Services Manager

PT Mitra Mandiri Informatika; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading Indonesian technology firm is seeking a qualified IT Manager to oversee operations and ensure the reliability of technology services. Candidates must possess a minimum Bachelor's degree and over 10 years of IT experience, including 5 years in a managerial capacity. Key responsibilities include managing IT operations, developing strategies for improvement, and ensuring compliance with SLAs. Strong communication skills and proficiency in both Indonesian and English are essential for success in this role.

Qualifications

• Minimum Bachelor's degree in Computer Science, Information Systems, or related field.
• At least 10 years of experience in IT Infrastructure, with 5 years in a managerial role.
• Strong understanding of technology services and system integration.
• Expertise in servers, storage, networks, and cloud computing.

Responsibilities

• Oversee IT operations to ensure availability and reliability.
• Develop strategies for continuous improvement in technology services.
• Ensure achievement of SLA and operational KPIs.
• Build relationships with vendors and technology partners.

Skills

IT service management (ITSM)

System integration

Cloud services

Enterprise applications

Vendor management

Analytical thinking

Leadership

Communication & negotiation

Proficiency in English

Proficiency in Indonesian

Education

Bachelor's degree in Computer Science or related field

Job description

Requirements

Minimum Bachelor’s degree in Computer Science, Information Systems, or related field

At least >10 years of experience in IT Infrastructure, System Administration, or Technology Services, with >5 years in a managerial role.

Strong understanding of IT service management (ITSM), system integration, cloud services, and enterprise applications.

Proficient in both Indonesian and English (spoken and written).

Expertise in servers, storage, networks, databases, and cloud computing.

Familiarity with cybersecurity, data protection, and disaster recovery planning.

Experience managing IBM products is an advantage.

Ability to manage IT service desk, incident management, and problem management.

Experience in vendor management, SLA monitoring, and budgeting for technology services.

Analytical thinking: sharp at identifying technical issues and finding effective solutions.

Leadership: capable of leading IT services teams and developing team competencies.

Communication & negotiation: effective in presenting ideas, reports, and negotiating with vendors/partners.

Adaptability: flexible in handling technological changes and evolving business needs.

Responsibilities

• Oversee System Technology Services operations to ensure availability, reliability, minimize downtime and security of company systems.
• Develop strategies for improving technology services and driving continuous improvement.
• Ensure achievement of SLA, operational KPIs, and regulatory compliance.
• Build strong relationships with vendors, technology partners, and regulators.
• Prepare regular reports for management on IT operations, costs, and risks.
• Ensure the team completes product certification as needed.
• Identify and bridge problems.
• Lead a large team.

Company overview: MMI has been a leading software and hardware infrastructure provider since 1992, recognized as an IBM Premier Business Partner.