Store Manager - Bacha Coffee

Erajaya Swasembada Tbk; Jakarta Utara; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading retail company based in Jakarta Utara is seeking a Store Manager to supervise daily operations and ensure excellent customer service. The ideal candidate will have a Bachelor’s degree in Business or related fields, with 2-3 years of experience in F&B operations. Key responsibilities include monitoring inventory, managing staff, and ensuring compliance with safety standards. Proficiency in MS Office and communication in English are essential for this role.

Qualifications

• Minimum 2-3 years’ experience as a Store Manager.
• Strong background in F&B operations and customer service.
• Solid understanding of P&L, COGS, and food hygiene standards.

Responsibilities

• Ensure excellent customer service and handle complaints effectively.
• Supervise daily store operations and staff scheduling.
• Monitor product quality, inventory, and operational needs.

Skills

Customer service

Inventory management

Leadership

Communication in English

Education

Bachelor’s degree in Business, Food & Beverage, or a related field

Tools

MS Office

POS/store management systems

Job description

Ensure excellent customer service and handle complaints effectively

Supervise daily store operations, staff scheduling, and performance

Monitor product quality, inventory, and operational needs

Ensure compliance with hygiene, safety, and company standards

Control costs, prepare reports, and support brand promotion

Requirements

• Bachelor’s degree in Business, Food & Beverage, or a related field with minimum 2-3 years’ experience as a Store Manager
• Strong background in F&B operations, customer service, and inventory management
• Solid understanding of P&L, COGS, food hygiene, and health & safety standards
• Proven leadership and people management skills with ability to meet financial targets
• Proficient in MS Office, POS/store management systems, and able to communicate in Englis