Store Manager

PT. ADIDAS INDONESIA; Jakarta Utara; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading sports apparel company in Jakarta is seeking a Store Manager to drive profitability and enhance the customer experience. The successful candidate will have 4-6 years of retail experience, with a proven track record in store management. Responsibilities include overseeing store operations, ensuring customer satisfaction, and leading the team to meet sales targets. Strong communication skills in both Bahasa Indonesia and English are essential. This position offers opportunities for career growth in a dynamic retail environment.

Qualifications

• 4-6 years of experience in a sports/fashion retail environment with Store Management responsibility.
• Good command of oral and written Bahasa Indonesia.
• Intermediate English proficiency in oral and written.

Responsibilities

• Drive store profitability by meeting sales targets and managing operational expenses.
• Lead the execution of effective store operations and customer experience.
• Support recruitment and training of the store team.

Skills

Store management

Customer service management

Financial judgment

Team leadership

Communication skills

Education

Related University Degree or 3-year Diploma

Tools

MS Office Applications

Job description

Drives store profitability by meeting or exceeding sales targets and controlling operational expenses; managing all resources within the store to provide customers with a leading shopping experience; and leading the execution of effective and efficient store operations.

Accountabilities

• Takes ownership of his /her store and allocates resources and organizes processes to drive profitability in a variety of situations and market conditions
• Has a working knowledge the store KPI’s and makes commercial decisions based on sound financial judgment
• Tracks store performance data (e.g., best sellers, weekly forward demand and sales per square foot) and responds with solutions that drive commercial success
• Understands the behavior and patterns of the store’s customer base, draws conclusions from this and makes relevant adaptations to the service offer
• Actively monitors customer satisfaction and feedback systems to drive continuous improvement
• Leads service by example and ensures highly visible and effective customer service management at all times
• Creates a culture where all store activity and assets are vehicles for showcasing and driving Brand equity
• Actively ensures Brand and product knowledge is transferred into sales skills in all relevant categories
• Manages an appealing, easy-to-shop environment for customers by ensuring visual merchandising and housekeeping standards are maintained consistently throughout the store
• Ensures store team compliance with all store policies and procedures
• Drives continuous improvement in stockroom processing and replenishment procedures
• Minimizes loss by ensuring all loss prevention procedures are followed
• Provides suggestions and ideas on ways to improve systems and processes
• Supports the recruitment and manages on-boarding, training and development of the store team and ensures all HR policies and procedures are adhered to
• Works with the Manager, Retail to identify strong performers with potential for growth
• Creates a high-performance culture in his/her store by setting clear expectations and targets, analyzing team performance, holding team members accountable, and giving appropriate and prompt feedback, including actively managing poor performance
• Coaches, motivates, and inspires team members to accomplish store goals and maximize their individual performance
• Actively collaborates and shares best practices to drive team performance
• Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance

Professional background/Experience

• Functional: Minimum 4-6 years of work experience in a sports/fashion customer- and commercial-focused retail environment with a minimum of 12 months of Store Management responsibility
• Intermediate numeracy and literacy and advanced verbal communication skills
• Industry: Preferably in apparel/ fashion/ FW or FMCG Retail; Exposure: Sports
• Education: Related University Degree or 3-year Diploma
• Technology: Intermediate in MS Office Applications; Word, Excel, PowerPoint; and Outlook
• Language skills: Good command in oral and written Bahasa Indonesia
• Intermediate English in oral and written

Retail & Consumer Products

51-100 employees

Company Background

Inspired by our heritage, we push the boundaries of culture and human performance. Through sport, we have the power to change lives.

Headquartered in Herzogenaurach, Germany, we employ more than 59,200 people across the globe.

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