Staff Technical Account Manager - AEMS

AL7933 PT Grid Solutions Indonesia; Indonesia; Remote; IDR 977.835.000 - 1.303.781.000; Full time

Job summary

A leading energy solutions provider is seeking a Staff Technical Account Manager - AEMS. This remote position involves account management for Premier Support and Escalated accounts, requiring expertise in Energy Utility Control Systems. The ideal candidate has a Bachelor's in Electrical Engineering or Computer Science and strong analytical and communication skills. Responsibilities include driving action plans and contributing to strategy development.

Qualifications

• Demonstrated ability to lead programs/projects.
• Developing persuasion skills to influence others.
• Experience managing enterprise customers in Advanced Energy Management Systems.

Responsibilities

• Provides account management for Premier Support and Escalated accounts.
• Develops and drives action plans to accelerate issue resolution.
• Contributes towards strategy and policy development.

Skills

Strong oral and written communication skills

Analytical problem-solving

Technical experience supporting Energy Utility Control Systems

Project management skills

Education

Bachelors in Electrical Engineering / Computer Science

Tools

Linux

Windows

Job description

Staff Technical Account Manager - AEMS page is loaded

Staff Technical Account Manager - AEMS

Apply locations Remote time type Full time posted on Posted 4 Days Ago job requisition id R5016863

Job Description Summary

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus.

Job Description

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus.

Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.

The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Roles and Responsibilities

• Provides account management for Premier Support and Escalated accounts. Has primary ownership to develop and drive action plans to accelerate issue resolution, maintain customer communication, and advocate for the customer to ensure successful implementation and operation of GE Digital software solutions. May be utilised directly on support cases where relevant. Experience managing enterprise customers in Advanced Energy Management Systems (AEMS).

• Developing specialised knowledge in their discipline. Serves as best practice/quality resource. Has awareness of latest technical developments in own area. Contributes towards strategy and policy development and ensure delivery within area of responsibility.

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

• Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.

• Acts as a resource for colleagues with less experience. May lead small projects or support contracts. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field.

Required Qualifications

• Bachelors in Electrical Engineering / Computer Science
  

Desired Characteristics

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems.

• Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.

• Technical experience supporting or delivering Energy Utility Control Systems EMS/DMS

• Technical Experience of IT software support including Linux and Windows

• In-depth expertise in Energy Utility Control Systems (EMS/DMS) products is required

Additional Information

Relocation Assistance Provided: No

#LI-Remote - This is a remote position