Sr. Training Executive (Multi Brand Store)

PT Laneige Indonesia Pacific; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading beauty company in Jakarta Utara is seeking a Senior Training Executive to enhance the skills of Beauty Advisors across multiple brands. This role involves organizing training programs, public speaking at events, and managing customer relationships to drive sales and service excellence. The ideal candidate has a Bachelor’s degree, 3–5 years of training experience in the beauty or retail industry, and excellent communication skills. Join our team to make an impact and foster growth!

Qualifications

• Minimum 3–5 years of experience in training, preferably in beauty or retail industry.
• Strong presentation and public speaking skills.
• Excellent communication and interpersonal abilities.
• Ability to design engaging training programs and evaluate effectiveness.
• Customer-focused mindset with problem-solving skills.

Responsibilities

• Organize and facilitate training programs on skincare product knowledge and sales strategies.
• Act as a public speaker for consumer workshops and media events.
• Handle customer inquiries and escalated cases professionally.
• Plan annual training programs for Beauty Advisors.
• Conduct regular customer surveys to improve service standards.

Skills

Presentation skills

Communication skills

Interpersonal skills

Problem-solving skills

Education

Bachelor’s Degree in Marketing, Business, or related field

Tools

MS Office

CRM systems

Job description

Sr. Training Executive (Multi Brand Store)

We are looking for a passionate and experienced Senior Training Executive to elevate the skills and performance of our Beauty Advisors and Counter/Boutique Managers across multiple brands. This role combines training expertise, public speaking, and customer engagement to ensure exceptional service standards and sales growth.

Key Responsibilities

• A. Coaching & Development
  • Organize, deliver, and facilitate training programs on skincare product knowledge, makeup techniques, customer service, and sales strategies to enhance team performance.
  • Develop and implement innovative training techniques for maximum impact.
  • Conduct onboarding and refresher training for new hires.
  • Monitor performance progress and provide follow‑up coaching.
• B. Public Events
  • Act as a public speaker for consumer workshops and media events.
  • Present brand and product knowledge during promotional activities and new product launches.
• C. Customer Relations
  • Handle customer inquiries and escalated cases professionally.
  • Manage overall CRM programs to strengthen customer loyalty.
• D. Training Management
  • Plan and implement annual training programs for Beauty Advisors, including product training and development courses.
  • Analyze and evaluate training effectiveness; update materials regularly.
  • Design and develop training programs based on brand and individual needs.
  • Provide timely reports and insights on training trends and performance.
• E. Customer Management
  • Address customer inquiries and complaints when necessary.
  • Maintain accurate records of customer feedback and complaints.
  • Conduct regular customer surveys and feedback analysis to improve service standards.

Requirements

Bachelor’s Degree in Marketing, Business, or related field.

Minimum 3–5 years of experience in training, preferably in beauty or retail industry.

Strong presentation and public speaking skills.

Excellent communication and interpersonal abilities.

Ability to design engaging training programs and evaluate effectiveness.

Customer‑focused mindset with problem‑solving skills.

Proficient in MS Office; knowledge of CRM systems is a plus.