Sr. Associate, Branch Service Manager, Consumer Banking

DBS; Indonesia; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading bank in Asia is seeking a Sr. Associate, Branch Service Manager for Consumer Banking in Indonesia. The role involves supervising transaction processes, improving customer service quality, and leading a team to achieve branch goals. Candidates should have a Bachelor's degree and at least 5 years of experience in back office operations, preferably within banking. Strong leadership, communication, and problem-solving skills are essential for success in this dynamic environment.

Benefits

Competitive salary

Benefits package

Professional development opportunities

Qualifications

• Minimum 5 years of experience in a back office operation role, preferably in the banking or financial services industry.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Proficient in data analysis and problem-solving.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Control and supervise all transaction processes according to applicable procedures.
• Maintain and improve customer service quality program.
• Ensure customer complaints are managed properly.
• Supervise and guide team members to improve performance.
• Ensure all keys and security systems are well-managed.

Skills

Leadership

Communication

Interpersonal skills

Data analysis

Problem-solving

Customer service

Education

Bachelor's degree or equivalent in a relevant field

Job description

Job Description - Sr. Associate, Branch Service Manager, Consumer Banking (WD79190)

Job Description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities:

• 1. To control and supervise all transactions process is accordant to the applicable procedures, policies and regulation, including KYC and AML.
• 2. To tightly supervise and examine all bank’s transactions and to review current processes to produce an effective and efficient work system.
• 3. To continuously maintain and improve customer service quality program.
• 4. To ensure customer complaint is recorded and managed as accordant to the procedures and to ensure escalation of the case to the respective Unit and resolve timely.
• 5. To ensure a good document archiving for all types of document.
• 6. To ensure the branch building (interior and exterior), security system and infrastructure are in good condition and ensure periodic maintenance.
• 7. To ensure all keys, combination-number, and visitor ID are correctly registered and safely kept.
• 8. To supervise and to provide guidance to the team member to improve performance (including coaching/training) and risk awareness.
• 9. To continuously reviewing current procedures and service quality for improvement.
• 10. To apply risk awareness among the team member & to control risk issue.
• 11. To ensure routine reports is to be delivered accurately and timely.
• 12. To conduct and documenting BCP activity excercise regularly in accodance with BIA & BCP Guidelines document.
• 13. To encourage open communication among the team member to create a favourable working environment.
• 14. To assist any task as assigned by the Supervisor to achieve Branch’ goals.

Requirements

• Bachelor's degree or equivalent in a relevant field
• Minimum 5 years of experience in a back office operation role, preferably in the banking or financial services industry
• Strong leadership and people management skills
• Excellent communication and interpersonal skills
• Proficient in data analysis and problem-solving
• Ability to work under pressure and meet deadlines
• Commitment to providing exceptional customer service

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.