Service Management - Eastern Indonesia

Meratus Group; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading logistics and maritime operator in Indonesia seeks a Service Management expert for Eastern Indonesia. The role includes supervising facility operations, managing vendor performance, and ensuring compliance with company standards. Candidates should possess a Bachelor's degree and at least 3 years of experience in facility management. This position offers an opportunity to contribute to operational success in a dynamic workplace while enhancing logistics services across the region.

Qualifications

• Minimum 3 years in general affairs, facility management or corporate services.
• Experience handling outsourced vendors and multi-site facility operations is an advantage.
• Strong understanding of building systems and maintenance operations.

Responsibilities

• Manage daily operation and maintenance of all office spaces.
• Monitor cleanliness and functionality of facilities.
• Oversee waste segregation and disposal processes.
• Coordinate repairs of asset and utilities infrastructure.

Skills

Vendor management

Operation coordination

Asset management

Facility maintenance

Education

Bachelor's degree in Management, Engineering, or related field

Job description

About The Job Service Management - Eastern Indonesia

Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Meratus has evolved into a powerhouse, operating over 45 shipping routes, a fleet of 100 vessels, and a network of container terminals and logistics centers.

At Meratus, we are committed to digitalization, innovation, and transformation, ensuring seamless logistics and maritime services across Indonesia and Southeast Asia. Our customer‑centric approach and agile operations empower businesses to navigate complex supply chain challenges with confidence.

We take pride in fostering a dynamic and inclusive workplace, where talented professionals can thrive and contribute to shaping the future of maritime logistics. Join us and be part of a team that is redefining industry standards while making a meaningful impact on global trade and sustainability.

Position Overview

Meratus Group seeks a strategic and hands‑on Service Management - Eastern Indonesia to supervise and coordinate all facilities operations, maintenance activities, service contracts, and administrative support across the organization. This role ensures that workspaces, public facilities, assets, utilities, and services operate efficiently, safely, and in compliance with company standards. The supervisor manages vendor performance, oversees maintenance and renovation works, handles waste management, and maintains accurate facility‑related documentation and databases.

Key Responsibilities

Facility Operations & Workspace Management

• Manage daily operation and maintenance of all office spaces, public facilities, and common areas.
• Ensure workspace, furniture, and equipment are standardized according to company guidelines.
• Oversee room layouts, seating plans, office moves, and space optimization.
• Monitor cleanliness, comfort, and functionality of all facilities.

Scrap & Waste Management

• Oversee waste segregation, disposal processes, and recycling initiatives.
• Manage scrap disposal procedures including documentation, vendor coordination, and compliance.
• Maintain records and certifications related to waste management vendors.

Facility Support Services Management

• Supervise cleaning and pest control contractor performance to ensure high hygiene standards.
• Manage Front Office including guest handling and general office support.
• Manage office services including office supplies, office events and employee access.

Vehicle Management

• Maintain and update vehicle management database (ownership, maintenance records, insurance, tax, fuel usage).
• Schedule vehicle servicing, repairs, and inspections.
• Coordinate vehicle allocation for operational and employee use.
• Ensure compliance with vehicle‑related regulations and company policies.

Asset & Utilities Management

• Maintain accurate asset records and condition of assets.
• Monitor utilities consumption (electricity, water, gas) and provide reports for usage optimization.
• Coordinate repairs of asset and utilities infrastructure and liaise with service providers.

Qualifications & Experience

Education

• Bachelors degree in Management, Engineering, or related field.

Experience

• Minimum 3 years in general affairs, facility management or corporate services.
• Experience handling outsourced vendors and multi‑site facility operations is an advantage.

Core Technical Competencies

• Strong understanding of building systems, maintenance operations and safety protocols.
• Knowledge of waste management regulations.
• Ability to manage asset database.
• Strong understanding of utility monitoring tools.

Leadership & Soft Skills

• Clear and confident in delivering information across all levels of the organization.
• Strong leadership, coordination and vendor management skills.
• Resourceful in resolving operational challenges under tight timelines.
• Proactive in ensuring smooth day‑to‑day operations.
• Can handle shifting priorities in a dynamic corporate environment.
• Highly organized, proactive, and service‑oriented.

Why Join Us?

At Meratus Group, you'll gain exposure to transformative leadership that directly influences operational success. If you’re detail‑oriented, resourceful, and ready to build a strong operational foundation, we'd love to meet you.