Senior Trainer Collection

PT Pendanaan Teknologi Nusa; Banten; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A financial services company in Indonesia is seeking a Training and Development Manager to design and deliver training programs for collection teams. The ideal candidate has at least 3 years of experience in collection training, strong knowledge of negotiation techniques, and excellent communication skills. This role involves monitoring performance, developing training curricula, and fostering a positive work culture. Candidates should be willing to relocate to BSD, Tangerang.

Qualifications

• 3+ years in collection training or performance coaching in financial services.
• Strong knowledge of regulatory compliance and training strategies.

Responsibilities

• Design training programs to enhance collection efficiency.
• Monitor agent performance post-training.
• Support recruitment by assessing collection skills.

Skills

Collection strategies

Negotiation techniques

Communication skills

Leadership mindset

Data analysis

Problem-solving skills

Education

Bachelor’s degree in Business, Management, Psychology, or related field

Job description

Responsibilities

• Design and deliver training programs that enhance collection efficiency and effectiveness.
• Monitor agent performance post-training to ensure learning transfer and operational impact.
• Support recruitment assessments by evaluating collection skills and behavioral competencies.
• Develop structured training curricula (coaching, onboarding, refreshers, skill-upgrading, compliance).
• Build retention strategies through continuous development and engagement initiatives.
• Promote discipline, ethical practices, and positive work culture among collection teams.
• Act as a key partner to management in developing training strategies aligned with collection targets.

Requirements

• Bachelor’s degree in Business, Management, Psychology, or related field.
• Minimum 3 years of experience in collection training, performance coaching, or operations within the financial services/P2P lending/banking/fintech industry.
• Strong knowledge of collection strategies, negotiation techniques, and regulatory compliance (OJK/AFPI).
• Excellent facilitation, presentation, and communication skills. Proficiency in English speaking would be a plus.
• Ability to analyze performance data and translate it into actionable training plans.
• Strong leadership and coaching mindset with the ability to motivate diverse teams.
• High adaptability, problem-solving skills, and result-oriented mindset.
• Willing to relocate in BSD, Tangerang.