Senior Student Counsellor (AECC - Indonesia)

AECC Holdings Pty; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global education and migration agency is seeking a Senior Student Counsellor to assist students with their applications for abroad study. The ideal candidate should have extensive experience in international student advising, particularly in the UK education system. Responsibilities include handling student inquiries, managing the admission process, and providing comprehensive consultancy services. Competitive salary and dynamic work environment offered.

Qualifications

• Extensive experience in international student advising.
• Bachelor's or Master's Degree in any discipline.
• Excellent written and verbal communication skills.

Responsibilities

• Handle student walk-ins and address their queries.
• Advise on eligibility and recommend courses.
• Manage the admission process and documentation.

Skills

International student advising experience

Customer-oriented

Excellent communication skills

Experience with CRM platforms

Education

Bachelor's or Master's Degree

Job description

About AECC

With a global footprint that spans 15 countries and is continually growing, AECC is an education and migration agency making waves internationally. We're proud to invest in our people and our technology as we transform access to international education for students everywhere.

Role Purpose

AECC is experiencing significant growth in line with the timely changes for students and our university and college partners around the world. As we expand our global footprint, we’re looking for an enthusiastic and professional Senior Student Counsellor, who will be playing a vital role in assisting and helping students with the easy or hassle-free application or paperwork processing.

What Does This Opportunity Mean for You

• Handling student walk-ins for abroad study destinations (UK/Ireland/Canada/USA/Australia and New Zealand), effectively address their queries regarding studying abroad and provide comprehensive consultancy with an end-to-end solution.
• Attain a complete understanding of students\' eligibility and suggest the most appropriate country, course and university/college.
• Provide detailed and accurate information regarding admission and visa documentation and other mandatory requirements.
• Responsible handle all aspects of the admission process from case filing with the university, to updating the students through regular communication, visa application filing, and addressing any student queries.
• Be responsible for all aspects of each case, ensuring positive outcomes are achieved while delivering an exceptional level of client service.
• Stay updated with all changes in policies, procedures and requirements for destination countries.
• Follow up with potential students after their visit and ensure effective closure.
• Capable of preparing MIS reports as required by management.

Skills and Attributes Required

• Extensive experience in international student advising, with a focus on the UK higher education system.
• Bachelor\'s or Master\'s Degree in any discipline.
• Be customer-centric and able to work in a cross-cultural environment.
• Understand the needs of international students.
• Excellent written and verbal communication skills.
• Demonstrated team player.
• Experience in using Customer Relationship Management platforms.