Senior Host Support

PT Mindo Small Business Solutions; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A fast-growing business consultancy in Yogyakarta is seeking a Senior Host Support team member. This role involves responding to client inquiries via email and live chat, ensuring client satisfaction, and collaborating with internal teams. The ideal candidate will possess excellent English skills, have prior experience in customer service, be tech-savvy, and able to work flexible hours. The company encourages employee growth through various activities and offers free English and career advancement courses.

Benefits

Professional and friendly work environment

Free English and career advancement courses

Sports and recreational activities

Qualifications

• 3+ years of experience in customer service or related field.
• Ability to provide clear solutions and analyze issues.
• Willingness to work 24/7 coverage in Yogyakarta.

Responsibilities

• Respond to emails and live chats from overseas clients.
• Assist clients with questions on vacation rental products.
• Partner with internal teams to ensure client support.

Skills

Excellent English skills

Problem solver

Tech-savvy

Client-focused

Adaptable under pressure

Tools

SQL

SOAP/RESTAPIs

Job description

Do you love speaking English and solving problems? Are you ready to work flexible hours in Yogyakarta and interact daily with property owners in the United States?

This is you? Great!

Here is what you need to do:

DO NOT QUICK REPLY TO THIS AD.

Email me rockstars[at]mindosolutions[dot]com but do not include anything else apart from what I am asking below (if you do our filter system will not accept it anyways)

Use this format “Rockstars Senior Host Support” as your email’s subject

Attach your latest CV in English

Answer following questions in your email:

Describe your previous job in English.

Provide 1 reference from your previous work/internship in this format 1) Full Name, 2) Company, 3) WA number - make sure it's contactable. If this reference doesn't respond, we're not going forward with your application.

When I ask your previous employers to rate your work from 1 to 10, what number do you think they will give you? Why?

Why is the sky blue?

Need more information? Job details below 👇

What You’ll Do

• Respond to emails and live chats from overseas clients.
• Assist clients with their questions & requests on the vacation rental listings product and ensure quick issue resolution.
• Partner with colleagues and internal teams to ensure seamless client support.

What We’re Looking For

• Excellent English skills – strong written and verbal communication with fast, accurate typing, error‑free responses, and a neutral accent.
• Experience preferred – 3+ year background in customer service, call center, help desk support, e‑commerce, hospitality, or tourism (international client exposure is a plus).
• Bonus skills – knowledge of SQL & SOAP/RESTAPIs.
• Problem solver – able to analyze issues, make quick decisions, and provide clear solutions.
• Tech‑savvy – quick to learn new software.
• Client‑focused – able to actively listen, gather information, and understand client needs.
• Adaptable under pressure – thrive in a growing technology & fast-paced working environment.
• Flexible availability – willing to work 24/7 coverage shifting system.
• Flexible location – willing to work in Yogyakarta.

Next Steps

We review your application

We contact your reference

We schedule a video interview (stable internet, clear camera, be on time)

Hope to work with you! Good luck!

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Host?

Which of the following languages are you fluent in?

Do you have customer service experience?

Have you worked in a call centre before?

How would you rate your English language skills?

Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

Mindo is a fast growing business consultancy company based in Yogyakarta, Indonesia. Mindo serves clients from all over the world with a wealth of experience in web development, IT consultancy, Server Maintenance, APP Development, API Development, CRM Systems, QA Services, Data Entry, Billing / Accounting and Customer Service. For Employees, Mindo offers a professional and friendly work environment that focuses on employee retention and career progression. Employees are encouraged to take part in office sports and recreational activities, and English and career advancement courses are free for all employees. Apply today and join the Mindo family...