Senior Customer Success

Mekari; Daerah Khusus Ibukota Jakarta; Hybrid; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading SaaS company in Indonesia is seeking a driven individual for an account management role. You will maintain high levels of customer engagement and ensure satisfaction while proactively solving issues. Candidates should have over 5 years of experience in related fields, preferably within SaaS. The company offers competitive salary, premium health insurance, flexible working hours, and a dynamic work environment. Join us to help drive digital transformation for our clients.

Benefits

Competitive salary + daily allowance

Premium private health insurance

Early access to salary + flex installment

Allowance for sports activities

Flexible working hours

Annual and unpaid leaves from day 1

Notebook Ownership Program

Strategic office location

Friendly and dynamic work environment

Qualifications

• 5+ years of relevant experience, Accounting/Management/Marketing is background preferable.
• Prior experience in account management roles in SaaS companies is a plus.
• You're driven: No one needs to push you to excel; it’s just who you are.
• Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
• You want to help and serve our customers: They win, so you win.

Responsibilities

• Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.
• Work with accounts proactively to drive product adoption.
• Spot and correct issues affecting customer satisfaction or retention.
• Facilitate periodic reviews with customers to determine new requirements.
• Gather feedback from clients for product roadmap input.

Skills

Customer engagement

Account management

Proactive problem solving

Customer satisfaction focus

Education

5+ years of relevant experience in Accounting/Management/Marketing

Job description

Overview

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.

Responsibilities

• Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty
• You will work with your accounts proactively to drive product adoption as well as act as the voice of clients
• Proactively spot and correct any issues that could affect customer satisfaction or retention
• Facilitate periodic reviews with customers, determining new requirements and further success through engaging and consultative discussions
• Continually gather feedback from our clients, then work directly with our product team to provide input on the product roadmap

Qualifications

• 5+ years of relevant experience, Accounting/Management/Marketing is background preferable
• Prior experience in account management roles in SaaS companies is a plus
• You’re driven: No one needs to push you to excel; it’s just who you are
• Eager to learn, adapt and perfect your work; you seek out help and put it to good use
• You want to help and serve our customers: They win, so you win

What You Will Get

1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours and remote work culture with free co-working space services.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to take part in growing Indonesia's no. 1 SaaS company

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don’t forget to check our Recruitment FAQ at Mekari Recruitment FAQ to find the answers to commonly asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!