Senior Customer Operations & Service Leader

PT Avery Dennison; Danauindah; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A global materials science company in Indonesia is seeking a dedicated Customer Operations professional. In this permanent role, you will manage order processing to ensure timely delivery and enhance customer experience. Your experience in B2B customer service, strong communication skills, and attention to detail will be key to success. The ideal candidate has a degree in Business or related fields and 3-4 years of relevant experience, aiming to contribute to continuous process improvements in a collaborative environment.

Qualifications

• Minimum 3-4 years of experience in an industrial or B2B customer service environment.
• Experience managing customer enquiries across multiple channels.
• Ability to operate with minimal supervision in a fast-paced environment.

Responsibilities

• Process orders accurately and ensure on-time delivery.
• Promote and support customers in the use of My AD Portal.
• Manage Indent Item orders and ensure performance aligns with expectations.
• Capture Voice of Customers and partner with internal teams.

Skills

Customer service experience

Strong communication skills

Detail-oriented

Problem-solving

Education

Diploma or Bachelor’s Degree in Business, Supply Chain, Operations or a related discipline

Job description

A global materials science company in Indonesia is seeking a dedicated Customer Operations professional. In this permanent role, you will manage order processing to ensure timely delivery and enhance customer experience. Your experience in B2B customer service, strong communication skills, and attention to detail will be key to success. The ideal candidate has a degree in Business or related fields and 3-4 years of relevant experience, aiming to contribute to continuous process improvements in a collaborative environment.