Senior Business Analyst, Regional COE

Grab; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading superapp in Southeast Asia is looking for an analyst in Jakarta. The role involves enhancing business efficiency through data analysis, developing insights, and collaborating with various teams. Candidates should have a relevant Bachelor's Degree and at least 5 years of experience, with strong data handling skills in SQL and Python. Competitive benefits include medical and life insurance, flexible work arrangements, and a supportive work environment.

Benefits

Term Life Insurance

Comprehensive Medical Insurance

Flexible Benefits Package

Parental and Birthday Leave

Volunteering Leave

Confidential Assistance Programme

Qualifications

• Minimum 5 years of experience as a hands-on analyst.
• Strong experience with unstructured data.
• Ability to uncover insights from data using SQL and Python.

Responsibilities

• Analyze user behavioral data to improve operational efficiency.
• Develop insights through effective data visualization.
• Work with stakeholders to implement new policies and processes.

Skills

Data analysis

SQL

Python

Business intelligence

Data visualization

Education

Bachelor's Degree in Computer Engineering, Business Analysis, Information Technology, Data Sciences, or Mathematics

Tools

Power BI

Google Sheets

Automation tools

Job description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The Regional Centre of Excellence (COE) drives operational excellence through process optimization and tech-driven improvements. Within it, the Planning & Strategic Projects (PSP) team oversees COE governance, future planning, and key initiatives, while also serving as the main regional operations contact for product teams to enhance merchant and driver partner experiences.

Get to Know the Role

You will work with cross-functional and country-specific teams to implement projects that enhance business efficiency and improve customer and partner experiences. Your duties will involve collecting data, identifying areas for improvement, and suggesting effective operational solutions. You will also support the team in making strategic, data-driven decisions. Additionally, you will assist in developing dashboards and data visualizations to ensure high operational efficiency and an excellent user experience. This role will be based onsite in Jakarta and you will be reporting to Regional Platform Safety Manager.

The Critical Tasks You Will Perform

• Analyze rich user behavioral data to identify patterns, trends, and insights that would help derive Grab's quality frameworks and operational efficiency, and contribute to continuous improvement decisions.
• Develop and communicate insights and recommended actions to stakeholders to manage risk through effective data visualization.
• Develop and improve frameworks and their associated data pipelines, policies, and processes on user experiences.
• Drive standardization and documentation of processes, ensuring changes are communicated effectively to all stakeholders.
• Work cross-functionally with country and regional stakeholders to gather input and execute new policies and processes.
• Support any ad hoc tasks assigned by the team.

What Essential Skills You Will Need

• Possess at least a quantitative Bachelor's Degree in fields such as Computer Engineering, Business Analysis, Information Technology, Data Sciences, Mathematics, or related fields.
• Minimum 5 years of professional working experience as a hands-on analyst in a high-tech company.
• Strong experience in handling large-scale unstructured data. Proficiency in SQL & Python or other data handling tools, with the ability to uncover insights from the data.
• Business intelligence experience using tools such as Power BI, and Google Sheets.
• Working experience with automation tools such as Slide and Airflow

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.