Senior Account Manager

Coface; Jawa; Hybrid; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading global insurance company in Indonesia seeks a professional to manage relationships in Credit Insurance and Services. Responsibilities include handling client portfolios, resolving issues, and conducting contract renewals. The ideal candidate will have over 5 years of experience in business development within the financial or insurance sectors, with excellent communication skills in English and Bahasa Indonesia. This role offers a flexible working model after initial onboarding, and opportunities for career growth in an international environment.

Benefits

Flexible working model

Training budget

Career growth opportunities

Modern office

Qualifications

• 5+ years' experience in business development/account management, preferably in the financial/insurance industry.
• Proficiency in written and spoken English and Bahasa Indonesia.
• Broad understanding of key markets and competitor specifics.

Responsibilities

• Manage strategic relationships with clients and brokers.
• Resolve client issues and complaints.
• Handle contract renewals and pricing negotiations.
• Prepare analytical reports and presentations for clients.

Skills

Communication skills

Interpersonal skills

Analytical skills

Presentation skills

Education

University degree in Business Studies or related field

Tools

Microsoft Office applications

Digital tools

Job description

• Contract type (job boards): Permanent contract

Company Description

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

Job Description

MISSION:

Be a key contact for Credit Insurance and Services solutions between clients, brokers and Coface internal functions, responsible for renewing portfolio of accounts.

MAIN RESPONSIBILITIES:

• Manage strategic relationships with clients and brokers, ensuring compliance and providing product/service information
• Resolve client issues and complaints, coordinating with internal departments for timely solutions
• Handle contract renewals, pricing negotiations, and derogation requests as needed
• Execute and improve commercial team processes, providing input to management for development
• Prepare analytical reports and presentations for clients and internal stakeholders
• Attract potential customers by answering inquiries and suggesting additional products/services
• Actively promote new products and solutions of Coface within the existing clients in order to maximize up-selling effect.
• Manage the customer relationship throughout the client life cycle.

Qualifications

• University degree in Business Studies or related field with 5+ years' experience in business development/account management, preferably in financial/insurance industry
• Excellent communication and interpersonal skills, with proficiency in written and spoken English and Bahasa Indonesia
• Broad understanding of key markets, their conditions, and competitor specifics
• Strong analytical and presentation skills, able to convey complex commercial situations to management
• Proficient in Microsoft Office applications and comfortable with digital tool

Additional Information

• Flexible working modelafter the first month of working from the office will be hybrid
• Great place to work:central and modern office
• Opportunities to learn:budget every year for training, languages platform, e-learning platform, dedicated development program…
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field