Scrum Master - ID (Ref: 25-082)

Dropsuite Limited; Kota Bandung; Hybrid; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global SaaS company is seeking a Scrum Master in Bandung, Indonesia. The role involves coaching Scrum teams, facilitating Agile practices, and improving team efficiency. Candidates should have substantial experience in software development and Scrum methodologies along with certification. This position offers a competitive salary, health insurance, and a hybrid work model. Only candidates authorized to work in Indonesia will be considered.

Benefits

Competitive compensation

Health insurance for you and your dependents

12 Days of Annual Leave

Free lunches in office

Growth opportunities

Qualifications

• 5 years of experience in Software Development within a Scrum team.
• 3 years of experience as a Scrum Master, including Scrum of Scrums.
• Ability to conduct Agile trainings for engineers.

Responsibilities

• Facilitate Scrum ceremonies and improve team velocity.
• Coach multiple Scrum teams and standardize processes.
• Raise system issues or process improvements to leadership.

Skills

Agile methodologies

Scrum Master experience

Jira management

Interpersonal skills

Education

Scrum Master Certification (CSM Level 1)

Tools

Jira

Excel

Job description

Overview

Nice to Meet You! We are Dropsuite, a NinjaOne Company. We are looking for Scrum Master with a deep understanding of agile methodology to work with our Scrum teams in Bandung, Indonesia. You will be a part of a global team of product engineers delivering a SaaS platform and coach multiple teams in delivering effective scrum practices.

Responsibilities

• Enable the effective functioning of a software development team using Agile methodologies, specifically Scrum and Kanban.
• Be the Scrum Master of at least 2 teams and work closely with those teams to build the right Scrum practices.
• Recommend and implement the right Scrum processes for a Scrum team.
• Build reports on Jira and help the team measure metrics like burndown, velocity, and other sprint metrics.
• Facilitate Scrum ceremonies like Grooming, Planning, Daily Standups, and Retrospectives to improve velocity.
• Facilitate Sprint Demos across Scrum teams; coach engineers and support effective demo preparation.
• Coach Scrum Master with classroom trainings, on-the-job training, and job shadowing to improve effectiveness in their role.
• Standardize Scrum processes across teams to deliver a consistent Scrum experience and standardize language, metrics, KPIs, and processes for Dropsuite.
• Conduct infrequent generic Scrum trainings to onboard engineers, QA, and other functions onto Agile and Scrum methodology.
• Raise system issues or process improvements to product and engineering leadership and drive change in processes.
• Continuously improve the team's processes and practices, leveraging Agile methodologies and best practices to drive efficiency and effectiveness.

Qualifications and Competencies

• About 5 years of experience in Software Development in any capacity within a Scrum team.
• At least 3 years of experience as a Scrum Master of a team; experience facilitating Scrum of Scrums.
• Experience working as a Scrum Master with a product organization.
• Certified as a Scrum Master with minimum Level 1 of CSM. Additional certifications like SAFe are a plus.
• Expert in configuring and administering tools like Jira for Scrum management.
• Expert in Excel-based reports; preparing status reports using Excel and presentations.
• Able to build short trainings of 1-4 hours to train and orient other employees in the product-engineering organization.
• Excellent interpersonal, oral, and written skills with the ability to present ideas.
• Able to express and explain new initiatives along with status updates.
• Highly motivated and a self-starter; able to drive initiatives independently and with self-discipline.
• Values aligned with being a team of experts, problem solvers, collaborators, customer-focused, dependable and trustworthy.
• Working experience with Global teams outside Indonesia is a plus.

Work Arrangement

• Full-time position
• Hybrid work model (2 days per week in the office)
• Monday to Friday, 5-day work week (flexible schedule)
• Eligible to reside and work in Bandung (Indonesian citizenship only)

This position is open exclusively to candidates who reside in and are authorised to work in Indonesia. Only shortlisted candidates will be contacted.

Why Join Us

At Dropsuite, now proudly part of NinjaOne, we are on a mission to safeguard business information and help businesses stay in business. We are a global, fast-growing, partner-centric company building secure, scalable, and highly usable cloud backup technologies for businesses of all sizes. Today, we perform billions of backups daily for organizations across more than 100 countries. As we enter an exciting new chapter with NinjaOne—a leader in endpoint management, security, and IT automation—our combined strengths enable us to drive even greater impact, innovation, and global scale. We are building a world-class platform that empowers IT teams with simplicity, performance, and reliability.

At our core, we are a team of hungry owners: tenacious in our pursuit of excellence and take full ownership in everything we do. We are deeply customer-focused, collaborative, and solutions-driven. We play as a team—respecting, supporting, and elevating one another every step of the way.

Join us as we shape the future of IT and data protection—powered by passion, purpose, and the spirit of ownership.

Rewards That Go Beyond

• Competitive compensation
• Health insurance for you and your dependents
• Social Security (BPJS Ketenagakerjaan)
• Hybrid work model
• 12 Days of Annual Leave
• Entitled to Indonesia Public Holidays
• Other leave benefits, such as Wedding leave
• Free lunches in office
• Growth opportunities
• Work in a global company with meaningful work, highly skilled colleagues and an amazing culture

Diversity and Inclusion Statement: Dropsuite is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.

As part of our recruitment process, we may collect personal data to support hiring-related activities such as screening, assessment, and communication. This information is collected solely for recruitment purposes and handled in accordance with applicable data protection and privacy regulations. Your data will be treated with strict confidentiality and used only to facilitate your application with us.

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