Retail Operations Lead

Somethinc - BeautyHaul; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading beauty company in Indonesia seeks a Retail Operations Lead to oversee daily store operations and enhance retail performance. Responsibilities include leading the team, developing operational strategies, and ensuring customer satisfaction across multiple locations. The ideal candidate will have 3-5 years in retail operations, strong analytical skills, and proven team management experience. Join us to disrupt the beauty industry and contribute to our journey toward becoming a unicorn company.

Qualifications

• 3-5 years of experience in retail operations, preferably in the beauty or lifestyle industry.
• Strong analytical and problem-solving skills.
• Proven experience in team management.

Responsibilities

• Lead and oversee store operations to achieve sales targets.
• Develop operational strategies to enhance efficiency.
• Ensure compliance with SOPs and company policies.

Skills

Analytical skills

Problem-solving skills

Team management

Communication skills

Job description

About the company

Beautyhaul is one of the fastest-growing beauty companies in Indonesia that aspires to be the largest vertically integrated beauty ecosystem from supply to retail.

Job Description

As a Retail Operations Lead, you will be responsible for overseeing daily store operations and developing strategic initiatives to enhance BeautyHaul Indonesias retail performance. You will ensure an optimal shopping experience, improve operational efficiency, and develop the retail team across multiple store locations.

Responsibilities:

• Lead and oversee store operations to achieve sales targets and ensure customer satisfaction.
• Develop operational strategies to enhance efficiency and business performance.
• Ensure consistent implementation of excellent customer service standards.
• Analyze store performance and provide recommendations for improvement.
• Coordinate with internal teams (merchandising, marketing, supply chain) to ensure smooth store operations.
• Manage inventory and stock levels to prevent shortages or overstocking.
• Train and develop the retail team to enhance their skills and performance.
• Ensure compliance with SOPs, company policies, and retail regulations.

Qualifications:

• Minimum 3-5 years of experience in retail operations, preferably in the beauty or lifestyle industry.
• Strong analytical and problem-solving skills to optimize operational efficiency.
• Proven experience in team management with excellent leadership abilities.
• Solid understanding of merchandising, inventory management, and sales strategies.
• Ability to work in a fast-paced, target-driven environment.
• Strong communication skills to collaborate effectively with internal and external teams.
• Willingness to travel to different store locations when needed.

We have a 'CREATED' culture (Collaboration, Responsible, Eccentric, Agile, Tough, Effective, Detail). We are looking for more people to join us, who are excited to disrupt the traditional beauty industry with product innovation and non-linear growth, who want to build a profitable start-up into a unicorn company, who will always learn and do the right thing.