Reservation & Operations FIT Officer

PT Bagja Kumbara Nusantara; Denpasar; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A dynamic eco-tourism company in Bali is seeking a Reservation & Operation (FIT) Officer. This role involves managing FIT reservations, coordinating with suppliers, and providing exceptional customer service. The ideal candidate has at least 1 year of experience in inbound tour operations or is a fresh graduate with strong communication skills. The position offers a vibrant work atmosphere, a competitive salary, and development opportunities within a supportive team.

Benefits

12 days annual leave increasing to 19 days

Competitive salary & benefits package

Company events/outings

All taxes are covered

Qualifications

• Minimum of 1 year of experience in Inbound Tour Operator or related fields.
• Fresh graduates are welcome to apply.
• Ability to prioritize and work effectively in a fast-paced environment.

Responsibilities

• Ensure all FIT reservations are accurately entered in the internal system.
• Coordinate with suppliers for timely confirmations and requests.
• Respond promptly to customer inquiries or complaints.

Skills

Good command of English

Knowledge of reservation principles

Tech savvy

Strong problem-solving abilities

Good communication skills

Customer service skills

Highly organized

Tools

Ms Office

Excel

Job description

Overview

Happy Trails! Asia is an eco-tourism and passionate Destination Management Company (DMC). We operate tours to Indonesia, Bali, Malaysia, Borneo, Singapore & Brunei. And we have offices in Bali, Java, Sumatra, Kuala Lumpur, and Borneo.

We are looking for a dynamic and resourceful RESERVATION & OPERATION (FIT) OFFICER to join our growing and expanding company.

Profile

Minimum of 1 year of experience in Inbound Tour Operator or related fields. Fresh graduates are welcome to apply.

Good command of English both written and spoken.

Knowledge of reservation and operational principles.

Familiarity with domestic travel destinations.

Tech savvy with high understanding of computer programs (such as Ms Office, Excel)

Ability to prioritize, and work effectively in a fast-paced environment.

A positive attitude, self-motivated and result-driven, able to work alone or as part of a team.

Strong problem-solving abilities, good communication and customer service skills.

Highly organized, detail-oriented, with the ability to prioritize tasks.

Based in Bali.

What you’ll be doing

As a Reservation & Operations FIT Officer, you will play a crucial role in ensuring seamless reservations and operations for FIT (Free Independent Traveler) bookings. Your responsibilities will include managing bookings, coordinating with suppliers, and supporting operations to deliver exceptional service. Key tasks include, but not limited to:

• Ensure all FIT reservations are accurately entered and updated in the internal reservation system.
• Coordinate with suppliers for timely confirmations, availability, and special requests.
• Monitor and follow up on pending bookings to avoid delays or disruptions.
• Respond promptly to customer inquiries or complaints to maintain high service standards.
• Maintain positive and effective communication with the FIT team, customers, and suppliers to foster trust and smooth operations.
• Organize and prioritize incoming emails to ensure timely responses and action.
• Maintain a clear filing system for emails related to bookings, suppliers, and internal communications.
• Coordinate the scheduling of cars and drivers for client transfers or tours.
• Assist with specific tasks or projects as assigned by the HOD, ensuring deadlines and quality standards are met.
• Identify areas for improvement in reservation and operations processes and propose solutions to enhance efficiency.
• Maintain good relations and effective communications with tour operators, customers, and suppliers.

At Happy Trails! Asia, we embrace a ‘people first’ philosophy, fostering an exceptional company culture.

You will enjoy

• A vibrant, engaging, and genuinely friendly multicultural team that is cooperative, supportive.
• An inspiring work atmosphere that encourages collaboration and personal growth.
• Opportunities to connect with diverse colleagues in a positive and dynamic environment.
• Development opportunities with coaching/mentoring, online courses, product training, joining project teams and so much more.
• 12 days annual leave increasing to 19 days.
• Competitive company salary & benefits package.
• Company events/outings.
• All taxes are covered.
• And more.

Recruitment Process

• User Interview
• Final Interview
• Onboarding

Working Hours

8 hours/day (Monday - Friday) - Work From Office

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Good Luck!

Additional Details

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Reservation Staff?

Which of the following languages are you fluent in?

How much notice are you required to give your current employer?

Reservation Crew

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