Reservation Agent

PT Accor Advantageplus; Cikini; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hotel company in Jakarta is seeking a Guest Service Representative to respond to inquiries, maintain product knowledge, and ensure smooth operations. The ideal candidate has at least 1 year of relevant experience, is proficient in English, and excels in teamwork. Join a globally renowned company that values strong culture and customer service.

Qualifications

• Minimum 1 year of experience in a similar capacity.
• Excellent reading, writing, and oral proficiency in English.
• Proficient in MS Excel, Word, and PowerPoint.
• Service oriented with an eye for detail.
• Self-motivated and energetic.

Responsibilities

• Respond to enquiries about hotel products and services.
• Maintain knowledge of food & beverage services.
• Understand Revenue management strategies.
• Input booking information into the Reservation System.
• Coordinate and communicate with all other departments.

Skills

Guest services

Tele-marketing

English proficiency

MS Excel

MS Word

MS PowerPoint

Teamwork

Job description

Novotel Jakarta Cikini is strategically located in Cikini, the heart of Jakarta. The 245-room hotel features Food Exchange, a casual International Buffet restaurant with ideal offerings for business and meeting purposes. It provides free bicycles, private parking, an outdoor swimming pool, and a fitness center. Other facilities at the property include a restaurant, room service, a 24-hour front desk, and free WiFi.

Enjoy your stay in the 245-room hotel. This modern business hotel is close to Jakarta's Golden Triangle, minutes from the CBD, SCBD, and Dr. Cipto Mangunkusumo National General Hospital, Proclamation Monument, Taman Ismail Marzuki, Taman Menteng, and Jakarta's Gambir train station.

Located on Jalan Cikini, Central Jakarta's heritage tourism destination, Novotel Jakarta Cikini provides access to explore Central Jakarta's historical sites and minutes from the glittering city center of Jakarta.

Job Description

• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
• Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Determine guest needs and quote the appropriate room and rate as per requirements
• Input booking information into the Reservation System
• Process amendments to reservations such as extensions, early departures, etc.
• Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests
• Record special billing arrangements for groups and conventions
• Coordinate and communicate with all other departments to ensure a smooth operation

Qualifications

• Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing
• Excellent reading, writing and oral proficiency in English language.
• Proficient in MS Excel, Word, & PowerPoint
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific.

All Applicants must be legally entitled to live and work in Indonesia