Remote Technical Service Manager

Jobgether; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A partner company is seeking a Technical Account Manager to work remotely from Sulawesi Tengah, Indonesia. This role requires managing the technical integration and performance of a Supply-Side Platform, ensuring seamless integrations, and addressing complex technical challenges. Ideal candidates have over 5 years of experience with SSPs and excellent troubleshooting skills, alongside fluency in English and French. The job offers a dynamic remote culture and comprehensive benefits, including health and pension plans.

Benefits

Dynamic remote culture

Tailored support for career development

Comprehensive health and pension plans

Meal cards and public transit reimbursement

Qualifications

• 5+ years of experience in SSP (Web and/or Mobile).
• Strong capability for complex technical troubleshooting.
• Ability to thrive in autonomous, fast-moving environments.

Responsibilities

• Lead technical integration for new web and mobile app partners onto the Meetscale SSP.
• Provide in-depth technical consultancy on implementation strategies for publishers.
• Act as the primary technical point of contact for assigned publishers.

Skills

Technical troubleshooting

Data-driven decision making

Fluency in English and French

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Manager - REMOTE. In this role, you will be instrumental in ensuring the technical success of our publisher partners by managing the integration and performance of our Supply-Side Platform. You will address complex technical challenges, optimize revenue pathways, and ensure seamless integrations across various platforms. By leveraging your expertise, you will directly impact the technical service quality provided to our clients, driving tangible results and satisfaction. Your work will contribute significantly to improving the programmatic advertising landscape and strengthening partnerships. Join us in transforming digital advertising for a diverse range of clients.

Accountabilities

• Lead technical integration for new web and mobile app partners onto the Meetscale SSP.
• Provide in-depth technical consultancy on implementation strategies for publishers.
• Develop and maintain comprehensive technical documentation for integration processes.
• Act as the primary technical point of contact for assigned publishers.
• Investigate and resolve complex integration and technical issues in real‑time.
• Document and establish troubleshooting processes and SOPs.
• Bridge the gap between business and engineering through effective communication.
• Support sales and account management teams with technical expertise during pre-sales.

Requirements

• 5+ years of experience in SSP (Web and/or Mobile).
• Strong capability for complex technical troubleshooting.
• Data‑driven approach to managing and driving decisions.
• Fluent in English and French.
• Ability to thrive in autonomous, fast-moving environments.

Benefits

• Dynamic remote culture allowing flexibility in your work environment.
• Be part of a close-knit team that values collaboration and innovation.
• Participate in vibrant social events that foster community.
• Experience the excitement of working with a rapidly expanding company.
• Receive tailored support for career development and training.
• Enjoy additional rest days (RTT) based on position and tenure.
• Comprehensive health and pension plans available.
• Additional perks such as meal cards and partial reimbursement of public transit passes.

Why Apply Through Jobgether?

We use an AI‑powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top‑fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!