Remote SaaS Onboarding & Success Lead

Jobgether; Remote; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading recruitment platform seeks a Remote Customer Onboarding Specialist to ensure effective product adoption for new customers. This role involves creating personalized onboarding plans, serving as the primary contact for clients, and training them on product features. Candidates must possess strong English skills and have a background in customer success, especially within a SaaS environment. The position offers full-time, 100% remote work with competitive compensation in USD.

Benefits

100% remote work

Growth potential

Full-time position

Qualifications

• 5+ years of experience in customer success or support roles.
• Experience in SaaS onboarding and customer training.
• Ability to remain calm under pressure.

Responsibilities

• Lead onboarding for new customers and implement personalized plans.
• Serve as the primary contact for clients, acting as a trusted advisor.
• Train clients on product features and handle support requests.

Skills

Strong English communication skills

Bilingual proficiency in Spanish or Russian

Customer-first mindset

Highly tech-savvy

Ability to execute instructions accurately

Tools

Intercom

Slack

Microsoft Office

Google Workspace

Job description

A leading recruitment platform seeks a Remote Customer Onboarding Specialist to ensure effective product adoption for new customers. This role involves creating personalized onboarding plans, serving as the primary contact for clients, and training them on product features. Candidates must possess strong English skills and have a background in customer success, especially within a SaaS environment. The position offers full-time, 100% remote work with competitive compensation in USD.