Remote IT Support Technician - Help Desk & Desktop Expert

PT. Maha Kreasi Indonesia; Kota Bandung; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading tech support firm in Indonesia is seeking an IT Support specialist to provide day-to-day technical support and troubleshoot desktop computers. The role involves managing help desk requests, maintaining IT equipment, and documenting technical issues. Candidates should have an Associate's or Bachelor's Degree in Computer Science and a minimum of 2 years of relevant experience. Strong troubleshooting and communication skills are essential. The position offers opportunities for professional growth and development.

Qualifications

• Minimum 2 years of experience in IT Support or Technical Support.
• Strong troubleshooting skills for desktop hardware & software.
• Knowledge of help desk procedures, tools, and best practices.

Responsibilities

• Provide day-to-day technical support to employees (onsite & remote).
• Troubleshoot hardware, software, and basic network issues.
• Manage help desk requests and ensure timely resolution.

Skills

Troubleshooting

Communication

Problem-solving

Team player

Education

Associate's or Bachelor's Degree in Computer Science

Job description

A leading tech support firm in Indonesia is seeking an IT Support specialist to provide day-to-day technical support and troubleshoot desktop computers. The role involves managing help desk requests, maintaining IT equipment, and documenting technical issues. Candidates should have an Associate's or Bachelor's Degree in Computer Science and a minimum of 2 years of relevant experience. Strong troubleshooting and communication skills are essential. The position offers opportunities for professional growth and development.