Receptionist

PT Karang Mas Sejahtera; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading diversified company in Jakarta is seeking a Receptionist to join their team. This role involves welcoming visitors, managing front desk operations, and providing exceptional customer service. Ideal candidates should possess strong communication skills, be detail-oriented and able to multitask. A Senior High School diploma is required, with a bachelor's degree preferred. The ability to work in shifts is necessary, and prior experience in a similar role is a valuable advantage.

Qualifications

• Minimum education: Senior High School/Vocational School; Bachelor’s degree (S1) preferred.
• Prior experience in receptionist, front office, or customer service roles is preferred.
• Strong verbal communication skills and active English proficiency is an advantage.
• Well-groomed, polite, and professional in presentation.

Responsibilities

• Welcome and assist guests, tenants, and employees with warm and professional service.
• Maintain a neat, organized reception area and ensure all supplies are available.
• Answer, screen, and forward incoming calls courteously.
• Prepare guest logs, call reports, and incident reports.

Skills

Verbal communication skills

Service-oriented

Detail-oriented

Computer literacy

Education

Senior High School/Vocational School

Bachelor’s degree (S1)

Tools

Microsoft Office

Job description

Midplaza Holding is currently looking for a Receptionist to join our team in Sudirman, Central Jakarta. In this role, you will be the first point of contact, welcoming visitors, and providing exceptional customer service. As a key member of the office support team, you will play a vital role in ensuring the smooth running of the office administration.

What you'll be doing

Front Desk Service

Welcome, assist, and provide general information to guests, tenants, and employees with warm and professional service.

Maintain a neat, organized reception area and ensure all tools and supplies (including stationery) are available.

Answer, screen, and forward incoming calls courteously and efficiently.

Systems & Equipment Operations

Operate and ensure the proper functioning of telephones, Visitor Management System (VMS), Car Call, computers, and other supporting equipment.

Guest Registration & Access Control

Register guests in the VMS: verify identities, input data, issue access cards, provide directions or escorting as needed, and monitor entry and exit.

Reporting & Shift Handover

Prepare guest logs, call reports, and incident reports.

Conduct accurate and complete daily shift handovers.

Lost & Found Management

Handle lost-and-found items in accordance with procedures, including proper documentation and transfer.

Record and report technical issues to supervisors and assist with follow-up actions.

Security Coordination

Coordinate with the Security team to manage guest access during potential security concerns.

What we're looking for

Minimum education: Senior High School/Vocational School; Bachelor’s degree (S1) preferred.

Well-groomed, polite, and professional in presentation.

Prior experience in receptionist, front office, or customer service roles is preferred.

Strong verbal communication skills, and active English proficiency is an advantage.

Service-oriented, friendly, and responsive.

Detail-oriented, quick to act, and able to multitask effectively.

Computer-literate, including proficiency in Microsoft Office.

Able to work well in a team environment.

Willing to work in shifts.

Founded in the 1980s, PT Karang Mas Sejahtera (MidPlaza) started out with the tower that gave us our name, MidPlaza 1, in Jakarta's central business district. Since then we’ve become about so much more.

Today, MidPlaza Holding is a diversified company that has become a byword for innovation, integrity and dependability. It represents some of the most recognized brands in Indonesia and internationally across Property (MidPlaza Building, Biznet Techno Village), Hospitality (AYANA Hotel, Delonix Hotel, Riverside Golf), IT (Biznet, Perkom, Mekari), E-sport (RRQ, One Up), Agribusiness, and leverages synergies between different business units to offer more value for our customers.

The guiding philosophy of MidPlaza is our PILAR, the vision and mission which are incorporated into each business. The PILAR represents our commitment to listen to the needs of our people, whether employees or customers, to create quality innovative solutions and achieve the highest level of customer loyalty and satisfaction.

Visit www.midplaza.com for further information