Quality Manager - Operations

SEVEN Retail; Daerah Khusus Ibukota Jakarta; On-site; IDR 835.701.000 - 1.169.982.000; Full time

Job summary

A leading retail company in Jakarta is looking for a Quality Management Lead to design and enforce quality standards across all centers. The ideal candidate will have a Bachelor’s degree and 6-10 years' experience in quality compliance or operations audit. Strong leadership and analytical skills are essential. This role offers opportunities for professional growth in a dynamic environment.

Qualifications

• 6–10 years of experience in quality, compliance, or operations audit in relevant sectors.
• Familiar with ISO-based or internal QMS frameworks.

Responsibilities

• Build and institutionalize the Sparks Quality Management System across centers.
• Design and enforce Sparks Quality Standards.
• Lead internal audit program and QA/QC team.

Skills

Analytical skills

Leadership skills

Communication skills

Education

Bachelor’s degree in Business, Education Management, or Industrial Engineering

Job description

Build, lead, and institutionalize the Sparks Quality Management System (QMS) across centers.

Job Description

• Design and enforce Sparks Quality Standards (academic, service, facility, safety, compliance).
• Govern standardization & continuous improvement process.
• Lead internal audit program and QA/QC team.
• Review findings, manage root cause analysis, and ensure CAPA closure.
• Chair monthly “Quality Review Meeting” with stakeholders.
• Integrate Quality KPIs into Operations, L&D, and Facility dashboards.
• Liaise with L&D for retraining and with Expansion for pre-launch readiness check.

Requirements

• Bachelor’s degree in Business, Education Management, or Industrial Engineering.
• 6–10 years of experience in quality, compliance, or operations audit (preferably in education, retail, or hospitality networks).
• Strong analytical, communication, and leadership skills.
• Familiar with ISO-based or internal QMS frameworks.