Quality Management - Washing Machine

PT. Hisense International Indonesia; Cikupa; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading appliance manufacturer in Indonesia seeks a Quality Assurance Engineer to manage and enhance quality for washing machines. The role involves analyzing quality incidents, conducting technical evaluations, and monitoring data accuracy in the CRM system. Candidates should possess at least a Bachelor's degree in Engineering and 2–5 years of relevant experience in quality assurance of home appliances. Proficiency in English is required for effective communication and collaboration.

Qualifications

• 2–5 years of experience in washing machine or home appliance quality.

Responsibilities

• Handle, analyze, and drive corrective actions for quality incidents.
• Conduct technical evaluation of warranty washing machines and parts.
• Monitor CRM system data accuracy related to quality cases.
• Perform quality monitoring and outgoing inspection at OEM factories.
• Track and analyze online market reviews and quality feedback.

Skills

Analytical skills

Problem-solving

Communication skills

Proficient in English

Education

Bachelor’s degree in Engineering

Job description

Handle, analyze, and drive corrective actions for quality incidents and emergency quality issues related to washing machines.

Conduct technical evaluation of warranty (3-guarantee) washing machines and defective parts.

Follow up on packaging damage issues during logistics and warehousing process.

Monitor CRM system data accuracy related to washing machine quality cases.

Perform quality monitoring and outgoing inspection at OEM factories.

Conduct quality inspection for new platform / new washing machine model launches.

Track and analyze online market reviews and quality feedback for washing machine products.

Coordinate with internal teams, OEMs, and suppliers to ensure continuous quality improvement.

Responsibilities

Describe daily activities and tasks focused on quality assurance and improvement throughout the product lifecycle.

Qualifications

• Bachelor’s degree in Engineering (Mechanical / Electrical / Industrial) or related field.
• Minimum 2–5 years of experience in washing machine / home appliance quality.
• Good analytical, problem‑solving, and communication skills.
• Proficiency in English.