Quality Assurance Senior Specialist

Kopi Kenangan; Jakarta Selatan; Hybrid; IDR 200.000.000 - 300.000.000; Full time

Job summary

A prominent coffee chain in Indonesia is looking for a QA Senior Specialist to ensure compliance with ISO, BPOM, and Halal standards across its operations. The ideal candidate should have a Bachelor's degree in Food Technology or a related field, with experience in QA documentation in the F&B sector. Responsibilities include conducting audits, improving compliance systems, and training store teams. This role involves extensive travel (50%+), providing a unique opportunity to drive quality assurance at scale.

Qualifications

• 2-3 years' QA documentation experience in F&B retail or FMCG manufacturing.
• 4+ years' total working experience in quality assurance or regulatory compliance.
• Experience handling BPOM, Halal certification, and related compliance requirements.

Responsibilities

• Implement ISO 9001 systems and compliance monitoring.
• Ensure compliance with local food regulatory requirements including BPOM and Halal.
• Conduct store and supplier audits for quality compliance.
• Support training development related to Halal and ISO requirements.

Skills

ISO 9001 documentation and maintenance

English communication skills

Problem-solving skills

Audit experience

Detail-oriented

Adaptability

Education

Bachelor’s degree in Food Technology or Food Science

Job description

Join our team as a QA Senior Specialist! We are seeking a compliance professional with a proven track record in ISO, BPOM, and Halal standards. Ideally, you come from an FMCG manufacturing or F&B retail background and possess excellent English communication skills. This role involves travel across our Indonesian operations, offering a unique opportunity to drive quality compliance and Halal at scale.

Ideal Candidate Profile:

• Bachelor’s degree in Food Technology, Food Science, or a related discipline.
• Minimum 2–3 years' QA documentation experience in F&B retail or FMCG manufacturing sector, with proven experience driving and securing ISO and BPOM (Halal) in food will be advantageous. At least total of 4 years' of total working experience in quality assurance, food safety, or regulatory compliance.
• Strong hands‑on experience with ISO 9001, including documentation and system maintenance.
• Proven experience handling BPOM, Halal certification, and other food regulatory compliance requirements.
• Experience conducting audits, both internal quality audit and external vendor audits.
• Prior involvement in training development and regulatory implementation is highly preferred.
• English communication skills (spoken and written) preferred.
• Willing and able to travel extensively (around 50%+ of the time) across Indonesia to handle store, vendors, or suppliers audit.
• Comfortable working independently during site visits which include overnight travel.
• Highly adaptable, proactive, and demonstrates a “can-do” attitude.
• Detail-oriented with strong problem‑solving skills.

Job Role:

• Implement, maintain, and continuously improve ISO 9001 systems, including document control and compliance monitoring.
• Ensure compliance with local food regulatory requirements, including BPOM, Halal certification, and other applicable regulations.
• Support regulatory submissions, renewals, and inspections related to food safety and compliance.
• Conduct store audits and supplier audits to ensure compliance with quality, food safety, and regulatory standards.
• Work closely with QC and Store Operations teams to address non‑conformities and ensure corrective actions are implemented effectively.
• Support high‑volume store audits due to the number of outlets and operational complexity.
• Develop and deliver training materials related to Halal, BPOM, ISO, and other regulatory requirements.
• Ensure Operations Store teams understand and correctly implement regulatory and quality standards.
• Actively support implementation of new or updated regulatory requirements across stores and suppliers.
• Collaborate with Operations, Procurement, QC, and external vendors to ensure compliance throughout the supply chain.

More about Kenangan Brands:

• Kopi Kenangan, a much loved coffee chain store with more than 900 outlets across Indonesia;
• Kenangan Coffee Malaysia with more than 140 coffee chain stores;
• Kenangan Coffee Singapore with 10 stores;
• Kenangan Coffee India launched in April 2025, 6 stores with aggressive growth plan;
• Kenangan Coffee can also be found in Australia and the Philippines; and
• Kopi Kenangan Hanya Untukmu, our Ready‑To‑Drink FMCG subsidiary.

Interested candidates, please send updated resumes preferably with a recent photo to: [e-mail]