QA Team Lead – Desk Collection Excellence

PT. Sahabat Mikro Fintek; Kota Yogyakarta; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A financial services company in Yogyakarta is seeking a Team Leader for Quality Assurance in Desk Collection. This role involves overseeing the quality of agent performance, conducting audits, and providing coaching to improve collection effectiveness. The ideal candidate has 3–5 years of experience in quality assurance, excellent leadership and analytical skills, and strong communication abilities in English. Join us to make a significant impact in a collaborative environment.

Qualifications

• Minimum 3–5 years in Quality Assurance with leadership experience.
• Ability to communicate in English, both written and verbal.
• Strong understanding of collection processes and compliance regulations.

Responsibilities

• Oversee and ensure the quality of agent performance in Desk Collection.
• Conduct audits on calls to evaluate compliance and accuracy.
• Collaborate with management to create action plans for improvement.

Skills

Leadership

Analytical skills

Communication skills

Problem-solving

Data analysis

Tools

Excel

QA systems

Job description

A financial services company in Yogyakarta is seeking a Team Leader for Quality Assurance in Desk Collection. This role involves overseeing the quality of agent performance, conducting audits, and providing coaching to improve collection effectiveness. The ideal candidate has 3–5 years of experience in quality assurance, excellent leadership and analytical skills, and strong communication abilities in English. Join us to make a significant impact in a collaborative environment.