Purchasing & Customer Support Specialist

ATI Business Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 167.196.000 - 250.795.000; Full time

Job summary

A dynamic company in the technology sector is seeking a Procurement Administrator to manage procurement administration and supplier coordination. You will ensure exceptional customer service, process orders, and maintain compliance with quality standards. The ideal candidate has a Bachelor's degree and at least 1 year of relevant experience. Join us in supporting the growth of our clients in the travel and hospitality sectors.

Qualifications

• Excellent English comprehension, fluent in written, spoken, and reading skills.
• Minimum of 1 year of experience in Customer Service and/or Purchasing/Procurement with overseas vendors.
• Strong attention to detail with excellent analytical and numerical skills.

Responsibilities

• Process purchase orders and supplier payments using procurement or accounting software.
• Coordinate and reconcile supplier invoices and delivery confirmations.
• Follow purchasing procedures and established guidelines.

Skills

English comprehension

Customer Service

Attention to detail

Analytical skills

Numerical skills

Education

Bachelor’s degree in Finance, Accounting, Business Administration, or Economics

Tools

Accounting software (e.g., Xero)

Job description

Your Main Objective

To manage procurement administration and supplier coordination while delivering outstanding customer service to both suppliers and internal stakeholders, ensuring accuracy, compliance, and efficiency in all processes.

Your Main Responsibilities

• You will process purchase orders and supplier payments using the client’s procurement or accounting software.
• You will coordinate and reconcile supplier invoices and delivery confirmations in the internal system.
• You will carefully follow purchasing procedures and established guidelines to complete assigned tasks.
• You will ensure all procurement activities meet or exceed the team’s quality and accuracy standards.
• You will report supplier issues, delivery delays, or system limitations to your direct supervisor.

Qualifications

• Excellent English comprehension, fluent in written, spoken, and reading skills.
• Minimum of 1 year of experience in Customer Service and/or Purchasing/Procurement with overseas vendors.
• Bachelor’s degree in Finance, Accounting, Business Administration, or Economics.
• Strong attention to detail with excellent analytical and numerical skills.
• Experience with accounting software (e.g., Xero).

Be Part of the ATI Journey

Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002, we now have over 900 employees providing services to our clients across the globe.