Patient Service Representative

Dripdok Regenerative Wellness & Clinical Research; Denpasar; Hybrid; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading regenerative healthcare organization in Denpasar, Bali, is seeking a Patient Service Representative for a full-time hybrid position. You'll manage patient communications and scheduling, supported by AI tools for efficiency. Ideal candidates should possess high emotional and intellectual intelligence and strong written communication skills. Prior health or research experience is a plus. This role rewards self-directed and outcome-driven individuals, offering a competitive salary and commission structure.

Qualifications

• Must have high emotional and intellectual intelligence.
• Prior health/wellness or research exposure preferred.
• Experience in managing patient workflows and interactions.

Responsibilities

• Manage appointment scheduling and patient communications.
• Convert hot inbound leads into appointments.
• Use AI tools to optimize patient interactions.

Skills

High EQ and IQ

Strong written communication

Interest in science, health, or biotech

Self-directed, fast learner, outcome-driven

Proficiency in Appointment Scheduling

Strong Phone Etiquette

Experience with Insurance Verification

Attention to detail

Exceptional interpersonal skills

Job description

Job & Company Description

Work with one of the first and most innovative regenerative medicine and research groups in Southeast Asia.

We operate at the intersection of science, medicine, and intelligent execution—not hype or shortcuts.

You do not need to be a healthcare professional to apply.

You do need sharp thinking, strong communication skills, and the ability to perform without hand-holding. We value competence, ethics, and contribution over greed or ego.

If you believe in your skills and can demonstrate them, we’re open to being convinced.

Close Holdings

Close Holdings is a regenerative healthcare and research group based in Singapore and Indonesia however fully operating out of Denpasar, Bali, operating nationally through:

• Dripdok – physician-led regenerative and longevity medicine
• MindTek – peptide and research compounds for advanced users

Both companies run on inbound demand, AI-assisted operations, and strict performance metrics.

Role Description

This is a full-time hybrid role for a Patient Service Representative based in Denpasar, with opportunities for some remote work. This is a full-time hybrid or fully remote role focused on intelligent communication, scheduling, and closing—supported by AI agents and interactive training. No cold outreach. No scripts. No micromanagement.

The Patient Service Representative will be responsible for managing appointment scheduling, handling patient communications via phone calls, and ensuring smooth administrative operations. This role also involves verifying insurance details, maintaining accurate patient records, and assisting with medical office tasks as needed to support excellent patient care.

Core Responsibilities

• Convert hot inbound leads through intelligent conversation
• Qualify, schedule, and close efficiently
• Communicate confidently around health, science, and research
• Use AI tools to optimize timing, follow-ups, and escalation
• Own outcomes across two distinct but complementary businesses

Compensation

• Competitive base salary (both companies)
• Sales commission on closed revenue
• Accelerators, no caps

Probation: short, performance-based, unpaid. Full access to tools and live leads. Fast conversion for high performers.

Must Have Qualifications

• High EQ and IQ
• Strong written communication
• Interest in science, health, or biotech
• Self-directed, fast learner, outcome-driven
• Prior health/wellness or research exposure a plus

Transferable Qualifications

• Proficiency in Appointment Scheduling and managing patient workflows
• Strong Phone Etiquette and communication skills
• Experience with Insurance Verification processes and understanding of coverage policies
• Familiarity with Medical Terminology to facilitate clinical and patient interactions
• Knowledge or experience working in a Medical Office environment
• Attention to detail, organizational skills, and the ability to multitask effectively
• Exceptional interpersonal and customer service skills
• Previous experience in healthcare settings and bilingual abilities are advantageous

This role rewards autonomy and execution. If you perform without hand-holding, you’ll thrive here.