Operations Manager - Rinjani

Bobobox; Kota Bandung; On-site; IDR 492.529.000 - 820.884.000; Full time

Job summary

A hospitality management firm is seeking an Operational Manager to oversee daily operations across cabin properties. The role emphasizes driving operational excellence and delivering exceptional guest experiences. The ideal candidate should have a bachelor's degree, at least 3 years of hotel management experience, and be fluent in English. This position may require transfers across Indonesia and experience with relevant management software is a must.

Qualifications

• Min. 3 years of experience in hotel operation role.
• Min. 3 years of experience managing multiple hotels.
• Willing to work at branch locations across Indonesia.

Responsibilities

• Ensure the efficient execution of operations across cabin properties.
• Translate strategic goals into operational practices.
• Deliver exceptional guest experiences.

Skills

Fluent in English

Excellent Interpersonal Communication Skills

Organizing and Planning

Data Analysis

Results-driven Mindset

Adaptability to Fast-paced Environment

Education

Bachelor's degree from a top university

Tools

Property/Hotel Management System (PMS/HMS)

Point of Sales (POS) software

Google Workspace (G Sheets, Slides, Docs)

Job description

Overview

Job Responsibilities
The Operational Manager at Bobobox plays a pivotal role in ensuring the consistent, efficient, and high-quality execution of day-to-day operations across our cabin properties. This role is responsible for translating strategic goals into seamless operational practices, delivering exceptional guest experiences, and driving operational excellence through data-driven decisions, people leadership, and continuous improvement.

Responsibilities

• The Operational Manager at Bobobox ensures the consistent, efficient, and high-quality execution of day-to-day operations across cabin properties; translates strategic goals into seamless operational practices; delivers exceptional guest experiences; and drives operational excellence through data-driven decisions, people leadership, and continuous improvement.

Requirements

• Bachelor\'s degree from a top university preferably from Hospitality background
• Min. 3 years of experience in hotel operation role
• Min. 3 years of experience in managing multiple hotels as hotel manager or equivalent role
• Candidates must be willing to work at any of our branch locations across Indonesia. This may involve periodic transfers or relocations based on organizational needs.
• Fluent in English verbally and in writing
• Experienced with Property/Hotel Management System (PMS/HMS) and Point of Sales (POS) software.
• Experienced with Google Workspace (G Sheets, Slides, Docs, etc).
• Excellent Interpersonal Communication Skills
• Strong in organizing, planning, and relationship management.
• Fluent in numbers, analyzing data, and using analytics to make decisions.
• Results-driven with strong communication & interpersonal skills.
• Excellent Adaptability to Fast-paced Environment
• Familiar with Setting up and Maintaining KPIs
• Familiar with SOP and Policy development
• Product and Service Quality Improvements
• Focus on Operational Excellence and Quality Assurance
• Experienced in coaching & training delivery
• Willing to be placed in Bobocabin Gunung Rinjani, Lombok