Operations Manager

Dipay Indonesia; Indonesia; On-site; IDR 12.000 - 18.000; Full time

Job summary

A financial technology company in Indonesia is seeking an Operations Manager to oversee daily operations, enhance processes, and ensure regulatory compliance. The role requires at least one year of operations experience, preferably in fintech, along with strong analytical and problem-solving skills. Candidates should possess a Bachelor's degree and excel in communication, both in Indonesian and English. This position is crucial for the company’s growth strategy and operational efficiency.

Qualifications

• Minimum 1 year of experience in operations, preferably in fintech.
• Proven ability to manage cross-functional teams.
• Experience in SOP development and operational monitoring is preferred.

Responsibilities

• Manage and streamline daily operations for efficiency.
• Develop and implement Standard Operating Procedures.
• Oversee financial and operational tasks for regulatory compliance.
• Build and maintain relationships with external partners.
• Monitor and report on operational KPIs.

Skills

Operational management

Process improvement

Strong communication skills

Analytical skills

Problem-solving skills

Education

Bachelor’s Degree in Business or Management

Job description

Company Overview :

Dipay (PT Mareco Prima Mandiri) is a financial technology company providing innovative payment solutions tailored to the evolving needs of modern Indonesia. Committed to excellence, we adhere strictly to regulations set by the Central Bank of Indonesia, ensuring a secure and convenient experience for both consumers and businesses. As part of PT Surya Fajar Capital Tbk, Dipay aims to create synergies across the group’s business units while continuously adapting to rapid technological advancements to deliver exceptional quality and user experience in our payment services.

Position Summary:

We are seeking a results-driven Operations Manager to oversee and optimize daily business operations, strengthen processes, and ensure compliance with industry regulations. In this role, you will be responsible for managing workflows, building and maintaining strong partner relationships, and supporting the company’s growth strategy through efficient operational management. You will work closely with cross-functional teams to enhance productivity, enforce Standard Operating Procedures (SOPs), and monitor key performance indicators to ensure business continuity and scalability.

Job Description:

• Manage and streamline day-to-day operations to ensure efficiency, accuracy, and compliance.
• Develop and implement Standard Operating Procedures (SOPs) to improve process effectiveness and reduce delays.
• Oversee financial and operational tasks, ensuring regulatory adherence and timely execution.
• Build and maintain strong relationships with external partners to support smooth transactions and continuous collaboration.
• Coordinate with cross-functional teams to enhance project delivery speed and operational outcomes.
• Monitor and report on operational KPIs to ensure business objectives are achieved.

Requirements:

• Bachelor’s Degree in Business, Management, or a related field.
• Minimum 1 year of experience in operations, preferably in fintech, enterprise tech, or digital platforms.
• Proven ability to manage cross-functional teams and external partners.
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication skills (both Indonesian and English).
• Experience in SOP development, compliance, and operational monitoring is highly preferred.

Commercial Excellence & Operations Manager – Indonesia