Operations Coordinator

Zoehosts Pty Ltd; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading Airbnb management company in Bali is seeking an Operations Supervisor to join their team fully remotely. This full-time role requires someone who is highly organized, calm under pressure, and has strong CRM experience. Responsibilities include monitoring check-ins using Guesty, coordinating maintenance, and effectively communicating with guests and contractors. The starting salary is between $600 to $700 USD per month, offering a great opportunity to be part of a dynamic team.

Qualifications

• Experience in operations, logistics, or short-term rental operations is a bonus.
• Ability to stay calm and structured in a fast-paced environment.
• Strong written and verbal communication skills.

Responsibilities

• Monitor check-ins and confirm cleaning readiness in Guesty CRM.
• Communicate with guests, property owners, and contractors.
• Coordinate maintenance and solve business-as-usual problems.
• Follow up key returns after check-out and update key status.
• Offer early check-ins when the property is ready.
• Solve issues urgently and efficiently.

Skills

Organizational skills

Strong written English

CRM experience

Problem-solving

Communication

Tools

Guesty

HubSpot CRM

Excel

Google Drive

Job description

Operations Supervisor / Hospitality Coordinator (Remote)

Zoehosts is an Australian Airbnb management company managing a large portfolio of short-term rental properties. We are looking for a reliable and highly organized Operations Coordinator to join our team on a full-time, fully remote basis.

This role is ideal for someone with strong operational thinking, CRM experience, and the ability to stay calm and structured in a fast-paced hospitality environment.

💰 starting salary $600 – $700 per USD/month.

What you will do:

• Monitor check‑ins and confirm cleaning readiness in Guesty CRM
• Communicate with guests, property owners, contractors
• Coordinate maintenance, solve business as usual problems
• Follow up key returns after check‑out and update key status
• Offer early check‑ins when property is ready (clean + keys confirmed)
• Use CRM, Excel, Google Drive
• Solve issues urgently & efficiently

You are:

• Extremely organized, fast, and calm under pressure
• Strong written English and confident with guest messaging and phone conversations
• Confident with Guesty (or similar PMS/CRM), HubSpot CRM and spreadsheets
• Operations, Logistics or short-term rental ops experience is a bonus