Operational Manager Villa

Pengiklan Anonim; Sukabumi; On-site; IDR 500.417.000 - 834.029.000; Full time

Job summary

A hospitality company in Sukabumi, West Java, is seeking an experienced Operational Manager Villa. This full-time role involves managing all villa operations, ensuring guest satisfaction, and leading staff. The ideal candidate has a minimum of 5 years in senior operational roles in hospitality, strong leadership and customer service skills, and is fluent in English and Bahasa Indonesia. Join us in creating exceptional experiences for our guests.

Qualifications

• Minimum 5 years of experience in a senior operational role within the hospitality industry.
• Experience managing all aspects of villa operations.
• Strong skills in motivating and inspiring a team.

Responsibilities

• Manage all aspects of villa operations, including front desk, housekeeping, and guest services.
• Develop and implement operational policies and procedures.
• Oversee recruitment and training of villa staff.

Skills

Leadership

Customer service orientation

Problem-solving

Fluency in English

Fluency in Bahasa Indonesia

Education

Bachelor's degree in Hospitality Management

Job description

About the role

We are seeking an experienced Operational Manager Villa to oversee the day-to-day operations of our farmstay resort in Sukabumi, West Java. This full-time position is responsible for ensuring the efficient and seamless running of our villa operations, providing exceptional guest experiences, and contributing to the overall success of the business.

What you'll be doing

• Manage all aspects of villa operations, including front desk, housekeeping, maintenance, and guest services
• Develop and implement operational policies and procedures to optimise efficiency and guest satisfaction
• Oversee the recruitment, training, and supervision of villa staff to ensure high levels of service and performance
• Monitor and analyse villa occupancy, revenue, and costs to identify areas for improvement
• Liaise with other department managers to coordinate activities and ensure a consistent guest experience
• Respond to guest inquiries and complaints in a timely and professional manner

What we're looking for

• Minimum 5 years of experience in a senior operational role within the hospitality industry, preferably in a villa or resort setting
• Demonstrated experience in managing all aspects of villa operations, including front desk, housekeeping, maintenance, and guest services
• Strong leadership and people management skills, with the ability to motivate and inspire a team
• Excellent customer service orientation and problem-solving skills
• Fluency in English and Bahasa Indonesia, both written and verbal
• Bachelor's degree in Hospitality Management or a related field

About us

Escape the city life and unwind in a laid back countryside organic farm. “To enjoy relaxing, to take things slowly, and to be in the moment,” this, is our wish for all of our guests who stay with us.

Apply now for this exciting opportunity to join our dedicated team!

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