Operation Manager

PT. Bangkit Lakuliner Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A well-known restaurant management company is seeking an Operational Manager to oversee store performance and manage teams in Jakarta Utara, Indonesia. The ideal candidate should have over 5 years of experience in the F&B industry, with a strong focus on achieving sales targets, budgeting, and team development. This role offers the opportunity to impact multiple store locations and drive operational efficiency.

Qualifications

• Minimum 5 years of experience in the F&B or retail industry.
• At least 2 years of experience as an Area Manager or Operation Manager.
• Experienced in new store openings and SOP implementation.

Responsibilities

• Conduct regular store visits and analyze store performance metrics.
• Review and ensure consistent implementation of SOPs across all stores.
• Coach and develop team members in work culture standards.
• Manage operational budgets efficiently and identify cost-saving opportunities.

Skills

Sales target achievement

Operational management

Budgeting and forecasting

Leadership

Communication

Coaching and team development

Education

D3/S1 degree in Management, Hospitality, Business, or related fields

Tools

POS systems

Operational tools

Job description

Conduct regular store visits and analyze store performance (Net Sales, COGS, Ratings, Complaints, QC Audit, etc.), then establish action plans to achieve company targets.

Review the effectiveness of Standard Operating Procedures (SOP) and service standards periodically, ensuring consistent implementation across all stores.

Coach, guide, and develop all team members (Area Manager, Store Manager, ASM, Supervisor, PIC, and Kitchen Crew) in applying work culture standards.

Ensure new store openings follow the planned timeline, including pre-opening preparation, team training, layout setup, raw material readiness, and efficient workflow.

Manage operational budgets efficiently, including labor costs, and identify efficiency opportunities without compromising product or service quality.

Collaborate with other departments/divisions to support expansion, innovation, and efficiency initiatives.

Prepare regular reports to be presented to Management as the basis for decision-making.

Requirements

• D3/S1 degree in Management, Hospitality, Business, or related fields.
• Minimum 5 years of experience in the F&B or retail industry.
• At least 2 years of experience as an Area Manager or Operation Manager.
• Experienced in new store openings and SOP implementation.
• Proven track record in achieving sales targets.
• Strong understanding of QSR operations, service standards, food quality, inventory, and cost control.
• Skilled in budgeting, forecasting, and store performance analysis.
• Proficient in POS systems and operational tools.
• Basic ability to process operational data.
• High integrity with strong leadership to manage large teams.
• Excellent communication, negotiation, and cross-functional coordination.
• Able to make quick and accurate operational decisions.
• Strong coaching and team development skills.

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