Online Operation Supervisor (运营执行组长)

PT Blue Ocean Heart; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading technology company in Surabaya seeks an Operations Supervisor to provide training for frontline teams on social media platform operations. The ideal candidate must be bilingual, skilled in Microsoft Office, and possess strong analytical and public speaking skills. This role includes developing training materials, managing social media operations, and working under pressure. Candidates should be ambitious and willing to travel.

Qualifications

• Mandatory bilingual (Indonesia-English or Indonesia-Chinese).
• Strong public speaking and data visualization skills required.
• Kind, diligent, optimistic, and honest character.
• Ambitious and proactive with structured career plans.

Responsibilities

• Provide online operations training for the frontline team.
• Develop and optimize training materials and curriculum.
• Manage social media operations and account maintenance.
• Plan and produce various content types for social media.

Skills

Bilingual (Indonesia-English or Indonesia-Chinese)

Public speaking

Data visualization

Analytical skills

Teamwork skills

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

1. Provide online operations training for the frontline team on social media platform operations, content creation fundamentals, user interaction tips, data analysis, etc.

2. Develop, optimize, and iterate the curriculum and training materials (PPT, handbooks, video materials), establishing ongoing training and evaluation mechanisms.

3. Follow up on training results, gather feedback, and consistently improve the team's online operations skills.

4. Manage and follow up on the promotional implementation timeline in the area.

5. Plan and produce content, including captions for WeChat friends, community groups, video content scripts, poster captions, etc.

6. Manage social media matrix operations and maintenance: Responsible for the operation and maintenance of matrix accounts in the area (TikTok, Wacommunity, IG, etc.).

7. Summarize best practices and innovations in operations, sales, or user growth in the area.

8. Ensure head office operations strategies are implemented effectively and efficiently in the area through systematic skills training, detailed promotion tempo control, and high-quality content output.

REQUIREMENTS :
1. Mandatory bilingual (Indonesia-English) or (Indonesia-Chinese).
2. Proficient in Word, Excel, and PPT, with strong public speaking and data visualization skills.

3. Able to provide training or direction regarding content to field teams.

4. Strong analytical and conclusion-making skills.

5. Kind, diligent, optimistic, and honest.

6. Ambitious, proactive, with a clear career path and a structured plan, striving for the best results.

7. Strong self-drive, passionate, and willing to share, able to work under pressure, and strong teamwork skills.

8. Willing to travel on business.

9. Able to join immediately.

How many years' experience do you have as an Operation Supervisor?

About the Company

PT. Blue Ocean Heart (Vivo Smartphone) Area B is an international scale developing company operating in the technology sector, currently we are always in the top sales ranks and were once the number 1 TOP brand in Indonesia. With a Vision, Mission and Goals that continue to develop following global developments in order to achieve the goal of becoming the No. 1 best Brand in the World.

Supported by a company environment that is positive, creative, fun, productive and always prioritizes a better direction

About the Company

PT. Blue Ocean Heart (Vivo Smartphone) Area B is an international scale developing company operating in the technology sector, currently we are always in the top sales ranks and were once the number 1 TOP brand in Indonesia. With a Vision, Mission and Goals that continue to develop following global developments in order to achieve the goal of becoming the No. 1 best Brand in the World.

Supported by a company environment that is positive, creative, fun, productive and always prioritizes a better direction