On the Job Training - Trainee Staff (Jakarta)

Bobobox; Jakarta Selatan; On-site; IDR 12.000.000 - 100.000.000; Full time

Job summary

A leading hospitality company in Jakarta Selatan is seeking interns for guest experience and housekeeping roles. Interns will assist guests during check-in, maintain cleanliness and hygiene standards of the facilities, and support operations using hospitality software and technologies. Ideal candidates are high school students or recent graduates in hospitality or tourism, with strong interpersonal skills and a passion for excellent service. This internship offers opportunities for mentorship and career advancement.

Benefits

Pocket Allowance (IDR 750,000/month)

Certificate Upon Completion Internship

Mentorship

Career Opportunities

Qualifications

• Recent graduate in Hospitality or Tourism program.
• Ability to adapt quickly to new procedures and technologies.
• Willingness to work on shifts, weekends, and public holidays.

Responsibilities

• Assist in welcoming guests during check-in and check-out.
• Support the main host in greeting guests and verifying reservations.
• Maintain cleanliness and orderliness of communal spaces.

Skills

Basic computer literacy

Clear communication in Bahasa Indonesia

Basic English proficiency

Strong interpersonal skills

Guest-oriented mindset

Flexible and proactive attitude

Education

High school (SMA) or Vocational High School (SMK)

Tools

Hospitality software

Mobile applications

Job description

Benefit for Trainees

• Pocket Allowance (IDR 750,000/month)
• Certificate Upon Completion Internship
• Mentorship
• Career Opportunities

What you will do:

Front Office - Guest Experience & Hospitality

• Assist and accompany the main host in welcoming guests during check-in and check-out using the Bobobox HCS system
• Support the main host in greeting guests and verifying reservations in a professional and courteous manner
• Help respond promptly and professionally to guest inquiries, complaints, and special requests under supervision.
• Operate guest-facing technology (e.g., self check-in, smart door access, room control system) with assistance from the main Host
• Assist guests in using Bobobox’s mobile app or digital platforms for booking, payments, and feedback submission
• Encourage guests to provide feedback via digital platforms to help improve service quality

Housekeeping - Room & Facility Maintenance

• Clean and prepare capsule/pods according to Bobobox’s cleanliness and hygiene standards
• Perform deep cleaning of pods as scheduled (including walls, flooring, air vents, and control panels
• Maintain the cleanliness and orderliness of public areas (communal spaces, hallways, reception, bathrooms)
• Restock supplies in public areas (toiletries, tissues, and other guest necessities)
• Clean and handle high-tech equipment (pods interiors, control panels) with care
• Follow proper sanitization procedures, especially for high-touch surfaces
• Use cleaning chemicals and tools in line with safety guidelines
• Adhere to all health, safety, and hygiene regulations during cleaning activities
• Politely greet and assist guests when encountered during cleaning rounds, and respond to request for extra amenities, linens, or urgent cleaning

You will fit in this job if you:

• High school (SMA) or Vocational High School (SMK) student or recent graduate in Hospitality or Tourism program
• Basic computer literacy and ability to operate hospitality software, mobile apps, and smart devices
• Ability to communicate clearly in Bahasa Indonesia; basic English proficiency required, additional languages are an advantage
• Strong interpersonal skills with a friendly and professional demeanor
• Guest-oriented mindset with a passion for delivering excellent service
• Flexible, proactive, and willing to work on shifts, weekends, and public holidays
• Ability to adapt quickly to new procedures, technologies, and unforeseen operational challenges with a positive and flexible attitude

Eager to learn

Placement

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