Officer-Collection & Reconcile HBB

Indosat; Indonesia; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A major telecommunications company in Indonesia is looking for a Collection and Payment Specialist to oversee billing compliance and customer account monitoring. The role involves conducting collections on outstanding accounts, processing payments, and reconciling discrepancies. Candidates should have at least 3 years of experience in collections or a similar customer support capacity, alongside strong problem-solving skills and proficiency in CRM and relevant software. This position offers a collaborative environment with targets to achieve.

Qualifications

• At least 3 years' experience as a collection expert or similar customer support role.
• Proven track record in managing collections and payments activities.
• Strong problem-solving skills and the ability to work effectively with multiple parties.

Responsibilities

• Conducts collection for all outstanding customers.
• Processes payments, refunds, and adjustments.
• Resolves billing and customer credit issues.

Skills

Client relationship management

Excellent communication skills

Problem-solving skills

Negotiation and conflict resolution

Intermediate to advanced computer software skills

Tools

CRM systems

MS Office

Simponi AX

Job description

Department: Group National Customer Success

Description:

Job Summary

Billing and Invoicing work is focused on designing and ensuring compliance with billing and invoicing processes including: - Information verification (e.g., ensure accuracy of billing information, negotiated terms and compliance with current legislation) - Monitoring customer accounts (e.g., ensure payments made on time, report on overdue accounts, etc.) - Resolving billing discrepancies (e.g., investigate and resolve billing and invoicing errors, recommend process improvements to avoid future errors, etc.) - May include collections activities. Specialization Match Note: Para-Professional incumbents verify information (e.g., ensure accuracy of billing information, negotiated terms, etc.) and complete invoice data entry.

Job Description

Key Responsibilities:

Collection & Reconcile Management HBB

• To do collection for all outstanding customers
• Payment reminders for all HBB Customers
• Process payments, refunds and adjustment
• Problem resolution for billing and customer credit issues
• Problem resolution for customer payment issue
• Report on collection activity and accounts receivable status
• Change Payment Method in Siebel
• Register or unregister for auto debit customers
• Dunning monitoring to ensure that all dunning process run well
• Payment Reconciliation with Payment Partners including coordinate with related stakeholders if data not completed.
• Support for additional payment point

Qualification:

• Proven experience as Collection and Payment specialist or similar role
• Knowledge of billing procedures and collection techniques (e.g. skip tracing)
• Familiarity with laws related to debt collection (e.g. FDCPA)
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Patience and ability to manage stress
• Ability to think strategically and to lead

Related Experience:

• At least 3 years' experience as a collection expert, or a similar customer support role.
• Proven track record of managing all aspects of a successful product throughout its lifecycle
• Proven ability to solve issue on billing and payment
• Background in collection and payments activities
• Strong problem solving skills and willingness to roll up one's sleeves to get the job
• Skilled at working effectively with cross functional teams in a matrix organization

Skills:

• Good understanding of CRM, NRM and Simponi AX
• Understanding of basic accounting and accounts payable principles
• Knowledge of relevant legal requirements
• Negotiation and conflicts resolution (Skilled in negotiation)
• Experience reconciling accounting figures and financial records
• Problem-solving skills
• Excellent communication skills (written and oral)
• Accurate data entry skills
• Client relationship management and customer service skills
• Team player with the ability to work with multiple parties
• Intermediate to advanced computer software skills, including Excel and Accounting packages
• Customer Relationship Management

Leadership Competencies

• Collaborating
• Quality Orientation
• Managing Work
• Initiating Action
• Analysis
• Applied Learning
• Building Customer Loyalty

Technical Competencies

• Billing and Invoicing
• General Accounting
• Accounts Payable and Receivable
• Financial Reporting