[NSID] Post Sales Engineer ( OT/Automation skills required)

Netpoleon; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A cybersecurity solutions provider in Indonesia is seeking a professional to install and configure systems, provide technical support, and troubleshoot issues. The ideal candidate has 3–7 years of experience in cybersecurity, particularly in OT/ICS environments, along with a Bachelor’s degree in Cybersecurity or a related field. This role involves collaborating with teams and maintaining documentation.

Qualifications

• 3–7 years of experience in cybersecurity, with at least 2 years in OT/ICS environments.
• Strong knowledge of industrial control systems (PLC, RTU, HMI, DCS).
• Familiarity with security technologies: firewalls, SIEM, endpoint protection.

Responsibilities

• Install, configure, and test systems or software per project requirements.
• Provide technical support during implementation and maintenance phases.
• Troubleshoot and resolve client issues both remotely and on-site.
• Guide clients through troubleshooting steps and deliver knowledge-sharing sessions.

Skills

Technical support

System troubleshooting

Documentation

Knowledge of cybersecurity frameworks

Education

Bachelor’s degree in Cybersecurity or related field

Tools

Wireshark

Nessus

Metasploit

Job description

Company Overview

Netpoleon Group is a Value-Added Distributor (VAD) of network security solutions headquartered in Singapore, with a strong presence across the APAC region including Australia, Indonesia, and several other countries. Since its founding in 2000, Netpoleon has grown into a regional leader in Southeast Asia’s cybersecurity industry by continuously adapting to the evolving IT landscape.

The company partners with leading technology vendors and channel partners to deliver end-to-end cybersecurity services, particularly in critical sectors such as finance, telecommunications, and the public sector. In 2017, Netpoleon entered a new growth phase through an equity partnership with Japan’s Macnica Networks Corporation, further expanding its global reach and positioning it as a trusted partner for vendors, resellers, and customers.

Job Descriptions

• Install, configure, and test systems or software in line with project requirements and technical specifications.
• Provide technical support during implementation, maintenance, and post-deployment phases, ensuring smooth system integration with existing infrastructure.
• Troubleshoot and resolve client issues, both remotely and on-site, serving as a key point of contact for escalated technical problems.
• Collaborate with internal teams to address complex issues and ensure timely resolution aligned with client expectations.
• Guide clients through troubleshooting steps, and deliver knowledge-sharing sessions to end-users and IT teams.
• Develop and maintain comprehensive documentation, including installation manuals, troubleshooting guides, incident reports, and knowledge base articles.
• Prepare regular progress and incident reports for stakeholders.
• Obtain and maintain relevant technical certifications for distributed products.

Requirements

• Bachelor’s degree in Cybersecurity, Electrical Engineering, Computer Science, or related field.
• 3–7 years of experience in cybersecurity, with at least 2 years in OT/ICS environments.
• Strong knowledge of IC…
• Experience with industrial control systems (PLC, RTU, HMI, DCS).
• Familiarity with security technologies: firewalls, SIEM, endpoint protection, network monitoring tools.
• Hands‑on experience with tools like Wireshark, Nessus, Metasploit, etc.
• Knowledge of cybersecurity frameworks (NIST CSF, ISA/IEC 62443, ISO 27001).
• Have an experience for OT/Automation products such as Yokogawa, Schneider, Honeywell etc