Mid-Market Account Executive, EMEA

Customer.io; Emea; Hybrid; IDR 1.559.678.000 - 3.119.357.000; Full time

Job summary

A leading SaaS company is looking for a motivated Account Executive to join its sales team. This full-cycle role involves prospecting, demoing, and closing deals. The ideal candidate has over two years of experience in B2B SaaS sales, with proven skills in new customer acquisition. Offers a competitive OTE of $190,000 and an extensive benefits package including health coverage and unlimited PTO.

Benefits

100% health coverage

16 weeks paid parental leave

Professional development budget

Qualifications

• 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts.
• Proven success in new customer acquisition and closing deals within the B2B SaaS space.
• Familiarity with MEDDPICC or a similar framework that supports consultative selling.

Responsibilities

• Build and manage a pipeline through self-sourced leads.
• Lead the entire sales process from prospecting through closing.
• Conduct discovery calls to understand customer business challenges.

Skills

Communication Skills

Problem Solving

Sales Methodology

Job description

Overview

Hello from the Recruiting Team at Customer.io! We’re expanding our sales team and seeking motivated and successful Account Executives at the Mid-Market level to join us. We are looking to expand our team across the UK and Ireland. This role offers a unique opportunity to take your sales career to the next level, with potential for upward mobility.

As an Account Executive, you’ll represent Customer.io to prospective customers and drive growth within key market segments. This is a full-cycle sales role (prospect, demo, close), where you\'ll be fielding both inbound and outbound demand.

Hiring Timeline

We’re moving fast to grow our team, with our hiring process running through September and onboarding set for October 2025. If you’re looking to hit the ground running this fall, we’d love to hear from you!

Responsibilities

• Pipeline Development and Management: Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition.
• Full-Cycle Sales Execution: Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition within targeted accounts.
• Customer Needs Analysis and Solution Alignment: Conduct discovery calls to understand customer business challenges and goals. Position Customer.io\'s solutions to meet these needs effectively.
• Collaboration and Cross-Functional Feedback: Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support for a smooth hand-off post-sale.
• Performance Tracking and Reporting: Own and report on individual sales metrics, including pipeline status and progress towards targets, to support informed decision-making.

Qualifications

• Experience: 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts
• Location: We are currently hiring for positions based in the UK, Ireland, and the Americas (Canada and the USA). Candidates must be located in one of these regions to be considered for the role.
• B2B SaaS or MarTech Experience: Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech
• Sales Methodology: Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close.
• Communication Skills: Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects.
• Problem Solving: Strong ability to identify customer business needs and position relevant solutions effectively to drive acquisition
• Deal Focus: Primarily handles mid-market accounts with shorter sales cycles and lower ACV deals
• Support: Works closely with our SDR team for lead generation, with a balance between inbound and self-sourced opportunities
• Responsibilities:
  • Engage in high-volume prospecting, cold and warm outreach
  • Manage the full sales cycle for deals typically under $50,000 ACV
  • Drive growth within mid-sized clients, nurturing relationships and uncovering business needs

Compensation and Benefits

Our compensation package is $95,000 base + $95,000 variable for a total $190,000 OTE USD (or equivalent in local currency), subject to market rate adjustment. We offer an inclusive benefits package supporting well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

Interview Process

• 30-minute video call with a Recruiter
• 45-minute video call with the Hiring Manager
• 60-minute Mock Call with the Hiring Team

Equal Employment Opportunity

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Application and Compliance

Zoom is the only video conference platform that we use. Virtual interviews will be conducted using video capability. Check our careers page for more information and contact [e-mail] with questions.

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