Merchant Incubation Specialist – East Java

Grab; Ketintang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading superapp company in East Java is seeking a Merchant Operations role to enhance merchant experiences. This position requires a Bachelor's degree and proficiency in both Bahasa and English, alongside operational experience. You will manage community operations, create engaging training materials, and streamline processes for merchants. Full onsite placement in Surabaya is required. The company offers various benefits, including life and medical insurance, fostering a supportive work environment.

Benefits

Term Life Insurance

Medical Insurance

Flexible benefits package (GrabFlex)

Parental leave

Birthday leave

Volunteering leave

Grabber Assistance Programme

Qualifications

• Minimum of 1 year of experience in Operations.
• Ability to develop training materials and initiatives.
• Experience in processing and translating data to insights.

Responsibilities

• Lead the Merchant Incubation team for excellent merchant experience.
• Build workflows to improve operational processes.
• Manage merchant community operations smoothly.
• Educate Grab merchant-partners on product features.

Skills

Fluent in Bahasa

Fluent in English

Data processing

Microsoft Office

Google Workspace

Education

Bachelor's Degree

Job description

A leading superapp company in East Java is seeking a Merchant Operations role to enhance merchant experiences. This position requires a Bachelor's degree and proficiency in both Bahasa and English, alongside operational experience. You will manage community operations, create engaging training materials, and streamline processes for merchants. Full onsite placement in Surabaya is required. The company offers various benefits, including life and medical insurance, fostering a supportive work environment.