Merchant Acquisition Section Head

Faspay; Indonesia; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading fintech company in Indonesia is seeking an experienced HR Generalist to supervise the Merchant Acquisition Team. The ideal candidate will have a Bachelor's degree and 4–7 years of experience in merchant acquisition or business development within the payments or banking industry. Responsibilities include coordinating activities, preparing reports, and ensuring information security compliance. Strong communication, negotiation, and problem-solving skills are essential. Join us to cultivate talent and drive growth in the tech industry.

Qualifications

• Minimum 4–7 years of experience in merchant acquisition, sales, or business development within payment gateway / fintech / banking.
• Proven experience handling Big Account or enterprise merchants.
• Experience in leading or coordinating a sales or acquisition team.
• Strong understanding of payment gateway products and merchant onboarding processes.

Responsibilities

• Supervise and coordinate the Merchant Acquisition Team.
• Monitor the activities of the Merchant Acquisition Team.
• Provide solutions to the Merchant Acquisition Team when needed.
• Coordinate with the Head of Merchant Acquisition regarding special rate approvals for certain merchants.
• Coordinate with other divisions to streamline the acquisition process.
• Prepare weekly, monthly, and annual Merchant Acquisition reports.

Skills

Merchant acquisition

Sales

Business development

Communication skills

Negotiation skills

Problem-solving skills

Education

Bachelor’s degree in Business, Marketing, Management, or a related field

Job description

HR Generalist | Cultivating Talent & Culture in FinTech | Driving Growth in the Payments & Tech Industry

Job Qualifications:

• Bachelor’s degree in Business, Marketing, Management, or a related field
• Minimum 4–7 years of experience in merchant acquisition, sales, or business development within payment gateway / fintech / banking
• Proven experience handling Big Account or enterprise merchants
• Experience in leading or coordinating a sales or acquisition team
• Strong understanding of payment gateway products and merchant onboarding processes
• Good communication, negotiation, and problem‑solving skills
• Able to work cross‑functionally in a fast‑paced environment
• Strong sense of responsibility, integrity, and data security awareness

Job Descriptions:

• Supervise and coordinate the Merchant Acquisition Team
• Monitor the activities of the Merchant Acquisition Team
• Provide solutions to the Merchant Acquisition Team when needed
• Coordinate with the Head of Merchant Acquisition regarding special rate approvals for certain merchants
• Coordinate with other divisions to streamline the acquisition process
• Coordinate with the Head of Merchant Acquisition on sales strategies for merchants
• Prepare weekly, monthly, and annual Merchant Acquisition reports for the Head of Merchant Acquisition
• Be responsible for maintaining information security systems by complying with security policies, protecting company data, and reporting any suspicious activities that may threaten information security.