Logistics & Order Processing Specialist

NMK Electronics Trading LLC; Indonesia; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A technology trading company located in Indonesia is seeking a dedicated logistics coordinator. This role focuses on customer order management, supplier coordination, and ensuring compliance with Indonesia import regulations. A diploma or degree in Business or Supply Chain is required, along with 2-4 years of relevant experience. Strong attention to detail and excellent English communication skills are essential for success in this position. The company offers a dynamic work environment and opportunities for professional growth.

Qualifications

• 2–4 years of experience in order fulfillment, logistics, or customer service.
• Experience handling PKSI, SNI, PI, LS, and SDPPI applications.

Responsibilities

• Provide order confirmations and lead times.
• Monitor customer credit status and payments prior to shipment.
• Ensure all import activities comply with Indonesia Customs.

Skills

Knowledge of order management processes

Knowledge of Indonesia import regulations

Strong attention to detail

Excellent communication skills in English

Education

Diploma or Degree in Business, Supply Chain, Logistics

Tools

ERP systems

Microsoft Office

Job description

About the Company

Midwich established its Singapore office in 2019 to address the expanding Southeast Asian market. We’re not your typical distributor that simply moves boxes. We’re your award-winning trusted partner with over 40 years of experience in harnessing the power of cutting-edge AV technology.

About the Role

Responsibilities

Customer Order Management

• Provide order confirmations and lead times.
• Submit daily sales orders to 3PL and coordinate dispatch confirmation.
• Prepare and coordinate commercial (shipping) documents, including commercial invoices, B/L, DO, packing lists, export documents, COO, and COQ.
• Monitor customer credit status and payments prior to shipment.
• Update customers on stock availability and order status; maintain customer deposit records.
• Own the end-to-end daily sales invoicing process, ensuring all fulfilled orders are invoiced accurately and on time.
• Proactively monitor unbilled shipments and resolve gaps with warehouse, 3PL, and sales teams to prevent invoicing delays.
• Support month-end closing by ensuring all completed deliveries are fully invoiced and properly recorded.
• Assist Finance / Accounts Receivable with billing reconciliations, invoice aging reviews, and discrepancy investigations.
• Coordinate issuance of credit notes, debit notes, and invoice adjustments where required.
• Support internal and external audits by providing accurate invoicing records and documentation.
• Identify and recommend process improvements to enhance invoicing accuracy, efficiency, and turnaround time.

Supplier & Import Management

• Monitor stock levels and process purchase orders.
• Coordinate with suppliers on stock availability, ETD/ETA, and communicate updates to internal teams and customers.
• Prepare, review, and manage import/export and shipping documentation, including commercial invoices, packing lists, B/L, DO, COO, COQ, and related customs permits.
• Liaise with freight forwarders, carriers, and customs brokers to arrange shipments, pick-ups, and documentation.
• Liaise and coordinate with Customs Officers to ensure timely and compliant import clearance.
• Apply and manage PKSI in accordance with Indonesia Customs and trade regulations.
• Handle application and coordination of product import licenses and approvals, including SNI, PI, LS, and SDPPI.
• Coordinate with internal teams (sales, compliance, warehouse, finance) to obtain accurate product, HS code, and shipment information for customs and licensing submission.
• Work closely with external agencies, surveyors, and regulatory bodies to ensure timely issuance of permits and approvals.
• Monitor customs clearance progress and proactively follow up on inspections, document discrepancies, or regulatory inquiries.
• Ensure all import activities comply with Indonesia Customs, Ministry of Trade, and related regulatory requirements.
• Maintain proper documentation records and audit trails for customs, PKSI, and licensing compliance.

3PL & Inventory Management

• Ensure 3PL performance meets agreed SLAs and coordinate inbound/outbound shipments.
• Maintain stock accuracy through ERP–3PL reconciliation, ensuring system data aligns with physical stock and order fulfillment records.
• Manage new product setups and stock transfers.
• Support cycle counts, physical inventories, and periodic stock audits.
• Collaborate with procurement, sales, and customer service teams to optimize inventory planning and reduce lead times.

Qualifications

• Diploma or Degree in Business, Supply Chain, Logistics, or related field.
• 2–4 years’ experience in order fulfilment, logistics, or customer service.

Required Skills

• Knowledge of order management processes and ERP systems; NetSuite experience is a plus.
• Knowledge of Indonesia import regulations, HS codes, and customs procedures.
• Experience handling PKSI, SNI, PI, LS, and SDPPI applications.
• Familiarity with Indonesia Customs systems (PIB/PEB) and coordination with licensed customs brokers.
• Strong attention to detail, good coordination skills, and ability to manage multiple import shipments simultaneously.
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint, Teams).
• Strong organizational skills, attention to detail, and ability to work independently.
• Excellent communication skills in English; Mandarin/Bahasa /other Asian languages is a plus.