Korean Guest Relations Officer (Expatriate) | AYANA BALI

AYANA Hospitality; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading luxury resort in Bali is seeking a Guest Relations professional to enhance guest experience. You will welcome guests, address inquiries, and ensure compliance with service standards. The ideal candidate is a Korean expatriate with at least one year of experience in a similar role and fluent in English. This position is pivotal in maintaining the resort’s reputation for excellent service.

Qualifications

• Minimum of 1 year experience in guest relations at a large luxury resort.
• Fluent in English, both written and spoken.
• Experience in operating hotel systems is an advantage.

Responsibilities

• Welcome guests and manage arrival lists.
• Assist special guests and answer inquiries.
• Prepare welcome folders and promote services.
• Anticipate guest needs and manage complaints.

Skills

English communication

Customer service

Guest relations

Education

Diploma in Rooms Division, Hotel Management

Bachelor's degree in relevant fields

Tools

Hotel management system

Job description

Join our team and be part of the continued success of Bali's largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to Guest Relations Manager when needed
• Ensure compliance with health and quality standards
  
  

Requirements

• Only for Korean Expatriate
• Minimum of 1 year experience in the same position in a large luxury resort
• Eloquent in English communication in both written and spoken
• Experience in operating Hotel system is an advantage
• Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable