Key Account Executive

PT Moell Indonesia Sukses; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading company in Indonesia is seeking an experienced Account Manager to manage key client relationships and lead a team of account managers. This role involves developing strategic plans for long-term growth and ensuring client satisfaction through effective communication and negotiation. The ideal candidate has over 5 years of experience in sales or customer relationship management, strong leadership abilities, and proficiency in CRM software. This position offers the opportunity to enhance business performance and profitability.

Qualifications

• 5+ years of proven experience in account management or sales.
• Strong leadership skills with team management experience.
• Ability to analyze client needs and market trends.

Responsibilities

• Manage relationships with key accounts for client satisfaction.
• Lead and supervise a team to meet sales targets.
• Develop strategic account plans for long-term growth.
• Collaborate with sales, marketing, and operations teams.

Skills

Client relationship management

Leadership

Communication skills

Negotiation skills

Analytical mindset

Education

Bachelor’s degree in Business Administration or related field

Tools

CRM software (e.g., Salesforce)

Microsoft Office Suite

Job description

Responsibilities

Manage and maintain relationships with key accounts, ensuring high levels of client satisfaction.

Lead, mentor, and supervise a team of account managers to meet and exceed sales targets and KPIs.

Act as the primary point of contact for key accounts, addressing client inquiries, concerns, and resolving issues.

Develop strategic account plans to achieve long-term growth and increase profitability.

Analyze client needs and market trends to develop customized solutions and services.

Collaborate with cross-functional teams, including sales, marketing, and operations, to ensure seamless service delivery.

Monitor and report on key account performance, providing insights and recommendations for improvement.

Negotiate contracts, pricing, and terms of service with key clients.

Identify and pursue new business opportunities within existing accounts.

Ensure compliance with company policies, client agreements, and industry standards.

Qualifications

Bachelor’s degree in Business Administration, Marketing, or a related field.

Proven experience (5+ years) in account management, sales, or customer relationship management.

Strong leadership skills with experience managing a team.

Excellent communication, negotiation, and presentation skills.

Ability to build and maintain strong client relationships.

Analytical mindset with the ability to use data to drive decisions.

Proficient in CRM software (e.g., Salesforce) and Microsoft Office Suite.

Ability to work in a fast-paced, dynamic environment.