Junior Service Delivery Manager

PT. Lintas Teknologi Indonesia; Jakarta Selatan; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A technology solutions company in Jakarta Selatan is seeking a Service Delivery Manager. The role involves managing the delivery of IT services, focusing on SLAs, and ensuring service quality while leading a team. The ideal candidate has at least 2 years of experience, a relevant degree, and strong leadership skills. Proficiency with project management tools and excellent communication abilities are also required.

Qualifications

• Minimum 2 years' experience in a related position.
• ITIL certification preferred.
• Strong attention to detail and organizational skills.

Responsibilities

• Managing delivery of IT services to clients and stakeholders.
• Tracking incidents to meet SLAs.
• Leading the team and managing conflicts.

Skills

IT service management

Leadership

Project management

Communication

Team management

Education

S1 degree in Computer Science, Information Technology, Telecommunication or equivalent

Tools

Microsoft Office 365

Project management tools

Job description

This position is responsible for ensuring efficient service delivery. The method of carrying out the responsibility involves monitoring daily and overall progress, managing the team and budget including resolving challenges.

Roles and responsibilities:

• Managing the overall delivery of IT services to clients and internal stakeholders, focusing on maintaining SLAs, ensuring service quality, and managing client relationships.
• Tracking incidents to meet SLAs.
• Leading the team, managing conflicts if any, and ensuring processes and tasks are handled efficiently.
• Providing reports as per customer requests.
• Establishing relationships within the internal team and externally.
• Improving cross-department collaboration in the Customer Division.

Requirements:

• Candidate must have a minimum of 2 years' experience in a related position.
• Minimum S1 degree in Computer Science, Information Technology, Telecommunication, or equivalent.
• Possessing ITIL certification is preferred.
• Attention to detail, teamwork, strong leadership qualities, team management, and excellent communication skills.
• Strong project management and organizational skills, with the ability to manage multiple projects simultaneously.
• Proficiency in project management tools and Microsoft Office 365.

Additional questions include:

• Expected monthly basic salary.
• Qualifications possessed.
• Years of experience as a Service Delivery Manager.
• Years of project management experience.
• Experience in relationship management roles.
• Notice period required to leave current employer.
• Availability to travel when required.
• Availability to work outside usual hours when required.

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