Human Resource Operations Supervisor (Employee Relation & Payroll)

PT Progo Puncak Group; Tangerang; Hybrid; IDR 200.000.000 - 300.000.000; Full time

Job summary

A fintech company is seeking an HR Operations Supervisor to manage employee relations and payroll processes. This role, based in Tangerang, requires a hands-on HR expert who can ensure compliance with Indonesian labor laws. Candidates should have 3-5 years of progressive HR experience, including at least 1 year in a supervisory role. Strong problem-solving and communication skills in English and Bahasa Indonesia are essential. Join us to shape a positive employee experience and safeguard organizational compliance.

Qualifications

• 3-5 years of progressive HR experience with 1 year in a supervisory capacity.
• Proven track record in HR Compliance, Employee Relations, and C&B.
• Strong knowledge of Indonesian labor law and payroll processes.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.

Responsibilities

• Liaison between employees and management for workplace issues.
• Ensure compliance with local labor laws and provide guidance.
• Handle termination processes and industrial relations cases.
• Oversee Compensation & Benefits and validate payroll calculations.
• Manage confidential employee case files and generate reports.

Skills

Employee & Industrial Relations

Compensation & Benefits

HR Compliance

Problem-solving

Communication skills (English)

Confidential information handling

Job description

Human Resource Operations Supervisor (Employee Relation & Payroll)

We are Pinjamin, a subsidiary of KN Group – a Finance Company. We are seeking a detail-oriented and proactive HR Operations Supervisor to join our growing team.

Although this is a supervisor-level position, it currently has no direct subordinates. Instead, you will function as a hands-on HR expert, handling employee relations, industrial relations, compliance, payroll, and compensation & benefits. You will serve as a trusted advisor for both employees and management, ensuring legal compliance and smooth HR operations. This role is based in Tangerang, but requires commuting to our Jakarta office twice a week.

Key Responsibilities

Act as the primary liaison between employees and management, handling workplace issues fairly, efficiently, and with discretion.

Ensure strict compliance with local labor law (UU Ketenagakerjaan, Omnibus Law, PKWTT regulations, etc.), while providing guidance to management on HR legal and compliance matters.

Handle termination processes, industrial relations cases, and retention strategies with professionalism and minimal risk exposure.

Oversee Compensation & Benefits and respond to employee-related concerns regarding payroll, benefits, and entitlements.

Supervise and validate payroll calculations to ensure accuracy, compliance, and timely disbursement.

Manage and maintain confidential employee case files and generate reports to identify trends, risks, and improvement opportunities.

Qualifications

Minimum total 3-5 years of progressive HR experience, with at least 1 years in a supervisory or team-lead capacity.

Proven track record in Employee & Industrial Relations, Compensation & Benefits, HR Compliance, HR Legal, and HRGA.

Strong knowledge of Indonesian labor law (especially PKWTT management, termination procedures, and dispute resolution).

Excellent problem-solving ability in handling termination and retention cases.

Must have no history of labor arbitration or unresolved disputes with previous employers.

Excellent written and verbal communication skills in English (MUST) and Bahasa Indonesia (native).

Strong discretion in handling sensitive and confidential information.

Solid foundation in payroll processes and C&B practices.

Why Join Us?

At Pinjamin, you will work in a fast-paced fintech environment where compliance, efficiency, and employee engagement are highly valued. This is a unique opportunity to grow your HR leadership career, while directly shaping a positive employee experience and safeguarding organizational compliance.