HR Operations - HR CoE (Contract-based)

Shopee; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading e-commerce platform in Jakarta Utara is seeking an experienced HR Support Specialist. You will handle HR operations, support new hires, and improve processes across HR functions. The ideal candidate has 2+ years in HR and strong data management skills. This role involves attention to detail and a proactive approach to problem-solving.

Qualifications

• Minimum of 2 years experience maintaining HR Operations & HRIS System.
• Skill in performing quality data entry.
• Knowledge of HRIS and basic database maintenance.

Responsibilities

• Provide accurate employee data and reporting to stakeholders upon request.
• Drive continuous improvement across HR operations by identifying gaps and streamlining workflows.
• Coordinate and support new hires throughout their onboarding journey.

Skills

Data entry

Attention to detail

Problem-solving

Proactive initiative

Job description

General HR Support & Process Improvement

• Provide accurate employee data and reporting to stakeholders upon request.
• Drive continuous improvement across HR operations (onboarding, HRIS, employee data, compliance, leave management) by identifying gaps, streamlining workflows, and ensuring accuracy.
• Develop, implement, and maintain SOPs, policies, and HR processes in collaboration with stakeholders.

Onboarding

• Coordinate and support new hires throughout their journey (pre-onboarding, onboarding, post-onboarding, payroll, contract extensions, and exit processes).
• Liaise with regional HR, IT, and Office Management to ensure timely setup of business email, equipment, and access.
• Compile and validate new hire personal information (bank details, employment status, etc.) in HRIS and master data.
• Monitor and update new hire data changes to ensure accuracy before each joining cycle.

Administration

• Process and coordinate requests and formalities letters (e.g., visa, KPR) to support employee needs.
• Validate and update attendance data (CSV/manual inputs) to ensure accuracy in HRIS.
• Record and reconcile employee leave data (annual, marriage, maternity, compassionate, off in lieu, etc.).

Requirements

• Minimum of 2 years experience maintaining HR Operations & HRIS System
• Skill in performing quality data entry
• Knowledge of Human Resources Information Systems and database maintenance basic concept
• Ability to demonstrate attention to detail and problem-solving skill
• Get-things-done attitude, proactive, and takes initiative in seeing tasks to completion