HR Manager

Aspire Lifestyles Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading concierge service provider in Jakarta Utara is looking for an HR Manager to support the Country Head and the Service Delivery team. The role involves talent acquisition, employee engagement, and ensuring HR compliance. Candidates should possess a strong HR background and excellent communication skills. This position offers an opportunity to work in a dynamic environment focused on business growth.

Qualifications

• Proven experience in talent acquisition and HR administration.
• Strong knowledge of HR policies and local labor laws.
• Excellent communication and interpersonal skills.

Responsibilities

• Support the Country Head in HR strategy and service delivery.
• Manage the end-to-end recruitment process.
• Ensure compliance with legal and regulatory requirements.

Skills

Talent Acquisition

People Management

Employee Engagement

HR Compliance

Payroll Management

Training Facilitation

Education

Bachelor's degree in Human Resources or related field

Tools

MyHR

Payroll Systems

Leave Management Systems

Job description

The HR Manager is responsible for supporting the Country Head and the Service Delivery team on different aspects such as workforce staffing and general administration to optimize business results. The role will work in conjunction with the local Service Delivery Managers and Learning Development & Quality Compliance Manager, local/regional HR, Finance, IT and other administrative functions to enhance service capability and capacity to support business growth.

Key Responsibilities

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Talent Acquisition, People Management and Employee Engagement

Provide effective sourcing and recruitment support to ensure Aspire hire qualified candidate within the targeted timeframe. Run assessments for vacancies. Collaborates on Employer Brand initiatives.

Assists the relevant line manager in designing job descriptions for the vacant role and map the relevant competencies.

Refine and create processes bringing in best practices in recruiting, hiring and onboarding, creating efficient measurements for tracking and driving continual improvement.

Ensure all hiring policies and procedures (i.e. any legal and regulatory requirements) are adhered to.

Train managers on HR policies and procedures that impact them.

Manage onboarding and offboarding processes including the Company assets supply and collection.

Create and maintain employment files with all required documentation per local regulations, and ensure HR compliance during internal and external audits, including ISO 9001, ISO 27001, and PCI DSS standards.

Process and manage the monthly payroll, including all statutory submissions, and oversee employee welfare and benefits systems such as medical insurance, term life insurance, provident fund, and statutory contributions, ensuring proper tracking and reporting.

Provide guidance and support on developing and delivering employee retention plans.

Maintain employee records and procedures for controlling personnel transactions and reporting personnel data for new hires, active employees and terminations.

Produce HR staffing metrics and dashboards to support HR processes including absence management.

Manage HR data in a timely manner while adhering to confidentiality requirements of data.

Work with SD Director and Manager to develop and conduct a Performance Improvement Plan for employees those who have performance issues.

Manage system updates on all HR-related programs, such as MyHR, payroll system, leave system, etc.

Identify training needs for business units and individual employees and facilitate the development of internal and external programs and training initiatives to support employee success.

Facilitates the annual performance management process to ensure that employees’ level of performance meet current and future standards through objective setting, mid-year reviews and year-end reviews

Properly manage involuntary termination processes to comply with any local regulatory requirements.

Ensures Managers are trained on all HR policies and procedures that impact them.

Works with the Compensation & Benefit and/ or Head of HR to ensure proper benefit offers and administration in country.

Assists on HR Communications and company events

Assists and counsel employees as and when needed

Ensures that all Org Charts are current and up to date

Advice the Country Head on creating efficiencies in a C&B budget-conscious manner.

Involved in APMEA HR improvement projects periodically.

Any other job duties as assigned by immediate supervisor / manager, Regional HR Director.

Office Administration & Safety

Overseeing the office administration function, health & safety, and act as office building liaison.

Work closely with Office Admin for office administration and maintenance matters, ensuring the office facilities are well-maintained and running smoothly

Oversee occupational health and safety compliance. Managing workplace safety issues/ complaints.

Act as office representative attending to office building matters, including announcements and events.

Aspire Lifestyles is the global leader in loyalty solutions and Concierge services. Engaging our clients’ customers by opening doors to high-touch personalized service, a wealth of special offers, access to extraordinary experiences and delivering extraordinary results, every time. Aspire Lifestyles, an International SOS Company is a Concierge industry pioneer with nearly 30 years of experience designing and managing high-performance loyalty and Concierge programs.