Hotel Manager

Accor Hotels; Gelora; On-site; IDR 300.000.000 - 500.000.000; Full time

Job summary

A leading hospitality company in Indonesia is seeking a Hotel Manager responsible for overseeing the daily operations of a luxury five-star hotel. The ideal candidate will ensure exceptional guest experiences and operational excellence while managing various departments such as Front Office and Food & Beverage. With a minimum of 5-10 years in luxury hotel operations and strong leadership skills, you will contribute to the hotel's brand image and profitability. Join us and be part of an inclusive company that values diversity.

Qualifications

• Minimum 5-10 years of experience in luxury hotel operations.
• Management experience in a five-star property is preferred.
• Exceptional leadership and decision-making abilities.

Responsibilities

• Oversee all hotel departments ensuring five-star service.
• Monitor guest satisfaction and service quality.
• Recruit, train, and evaluate department heads.

Skills

Luxury service standards

Leadership and interpersonal skills

Problem-solving abilities

Communication skills

Education

Bachelor’s degree in Hospitality Management or Business Administration

Job description

Company Description

Situated in Senayan Square at the South end of Jakarta's Central Business District, Fairmont Jakarta features 380 spacious guestrooms and 108 Fairmont branded Sky Suites. Additional features and amenities to the urban hotel include a number of lounges and several restaurants featuring a variety of culinary offerings. For corporate events and local galas, the hotel features 3,500 square meters of function space, including a 1,200 square-meter Grand Ballroom.

Job Description

Hotel Manager

We are looking for Hotel Manager who will be responsible for overseeing the daily operations of a luxury five-star hotel, ensuring exceptional guest experiences, operational excellence, and profitability. This role requires strong leadership, attention to detail, and a deep understanding of luxury hospitality standards.

Key Responsibilities

• Oversee all hotel departments including Front Office, Housekeeping, Food & Beverage, Spa, Maintenance, and Security
• Ensure smooth day-to-day operations in line with five-star service standards
• Monitor service quality and guest satisfaction across all touchpoints
• Ensure personalized, high-quality guest service at all times
• Handle VIP guests, special requests, and escalated guest concerns professionally
• Maintain and enhance the hotel’s luxury brand image
• Recruit, train, coach, and evaluate department heads and staff
• Foster a culture of professionalism, teamwork, and service excellence
• Ensure staff compliance with grooming, behavior, and service protocols
• Assist in budgeting, forecasting, and cost control
• Monitor departmental expenses and optimize operational efficiency
• Support revenue management strategies to maximize occupancy and profitability
• Ensure compliance with health, safety, and legal regulations
• Maintain brand standards and prepare for audits and inspections
• Implement and monitor standard operating procedures (SOPs)
• Collaborate with Sales and Marketing teams to attract high-end clientele
• Support promotions, events, and partnerships aligned with the luxury market

Qualifications

Your experience and skills include:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field
• Minimum 5–10 years of experience in luxury hotel operations, with management experience in a five-star property - preferably having leading experiences in Food and Beverage area.
• Strong knowledge of luxury service standards and guest relations
• Experience managing multi-department operations
• Exceptional leadership and interpersonal skills
• Strong problem-solving and decision-making abilities
• Excellent communication skills (multilingual preferred)
• Financial acumen and operational awareness
• High attention to detail and commitment to excellence

Additional Information

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS